AllLife pathetic service

I cancelled my life insurance policy with them on the 15 August 2023. I received a mail from them stating that they had received my email and a consultant would contact me shortly. I then rep**** to that email indicating to them that I do NOT live in South Africa any longer, therefore I could not be reached telephonically. At the end of August my account was debited yet I had cancelled the policy. I immediately contacted them again and to request that my money be refunded because I had cancelled that account. Every email I have forwarded to them states that I cannot be reached telephonically and why... A woman by the name of Gladys Mokotlwa from AllLife contacted me and I rep**** to her again stating that I cannot be contacted telephonically and that was the end. I then went onto their Facebook page and I was emailed AGAIN asking for my ID number and the policy number, how exhausting! I contacted them asking if the policy has been cancelled and if I would get my money back... The response was that the policy is cancelled and it has been referred to some other department for the refund status... Two weeks later I have still heard nothing about this policy and I have not received my money back. On my banking app it shows that the debit order is still active for AllLife and I am unable to stop this debit from going off. Old mutual and their affiliates are terrible companies when it comes to client service! They're great at taking your money, but terrible and *********** when dealing with clients! I want this policy cancelled with immediate effect and I want my August deduction repaid in full!