ALLLIFE LIFE COVER IS BUL****!!!!

This service from Njabulo was very poor as an consultant phones you to tell you, you will not be covered for the app**** policy and was downgraded to a lower policy with more fees. I was told telephonically that my refund for the previous moths will take place on the 01/03/2024 and yet it was the wrong information as i had to phone in regarding this matter and was told by the superior named Siphokazi that the refund process takes 10-21 working days!!! This is bull****!!! Why was i not assisted by Njabulo accordingly regarding the refund process??? AllLife are so arguer to proceed with an debit order as soon as possible but yet so ****ing slow by refunding. This is verry disappointing!!! I am most definitely going to cancel my policy and rather apply for my policy at Clientele Life!!