JH
JP H

1 reviews | Active since Jun 2014

05 Apr 2023, 11:38

AllLife Customer Care Pathetic

Really not impressed with AllLife. I am an existing client with AllLife, and cannot get through to customer care. It has now been 2 days and everytime I am met with "this mailbox is full and cannot except anymore calls" I mean, really??? I even tried sending emails (3 to be exact) and STILL no response. AllLife, WHY do you have 'customer care' when it's so damn PATHETIC?? Do you realize what this is doing to your reputation?? Have you seen your trust ratings on the internet?? Like I said that I am an existing client now for 2 years and this is how you treat me?? What wpuld have happened if I have to submit a claim and its urgent?? Do you know what? I AM CANCELLING MY POLICY WITH IMMEDIATE EFFECT! I will take my hard-earned money elsewhere, where they have REAL customer care! ....CHEERS!!!!!

0
Replies (3)
AllLife
AllLife's reply05 Apr 2023, 12:15
Official
Hi JP,

We are  very concerned by your experience and feedback. We have escalated your complaint to our Complaints Team for further investigation. A member from our team will be in touch to provide you with feedback.  Please keep your cell phone nearby so that you don’t miss our call, also, keep an eye out for an email from us.  Kind regards, 
 AllLife 
AllLife
AllLife's reply05 Apr 2023, 12:54
Official
Hi JP,

Our complaints team is trying to reach you.
 Kind regards, 
 AllLife 
 
JH
JP H's update05 Apr 2023, 13:07
Reviewer Update
Now you changed your response where you said my "brother's passing" .... you guys are hilariously pathetic! But some precious and kind lady from AllLife got back to me after my post here on Helo Peter. I appreciate that and thank you, but I'm afraid, the damage is done to my trust AllLife.