TB
Thandi B
1 reviews | Active since Nov 2015
31 Oct 2024, 17:09
Alllife
I am highly perturbed at the service I am receiving from Alllife. My cover was declined due to me being Anemic and offered a chronic life cover instead, I was advised of the refund due to me for the previous premium. Now these people go and debit me again on the same cover I was declined. With a refund pending.
I called their call centre Jamie is the lady that assisted me the last time, couldn't get hold her went to someone else that took my number for a call back and never bothered calling. Emailed communications no response 😑
Helpful (0)
Replies (1)0
Replies (1)
AllLife's replyOfficial
31 Oct 2024, 17:22Dear Thandi,
Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced and inconvenience caused. We will look into this and provide feedback promptly.
Best regards,
Rebecca Moloi
Head of Customer Service
Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced and inconvenience caused. We will look into this and provide feedback promptly.
Best regards,
Rebecca Moloi
Head of Customer Service
AllLife's reply31 Oct 2024, 17:22
Official
Dear Thandi,
Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced and inconvenience caused. We will look into this and provide feedback promptly.
Best regards,
Rebecca Moloi
Head of Customer Service
Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced and inconvenience caused. We will look into this and provide feedback promptly.
Best regards,
Rebecca Moloi
Head of Customer Service