TN
Thandile N

1 reviews | Active since Dec 2017

04 Nov 2025, 19:36

Alllife

Please be careful, everyone.

I’m very disappointed and heartbroken. My grandmother had been paying for her AllLife Insurance policy for 12 months. Sadly, she passed away on 3 November 2025.

When we contacted the company, they asked for a death certificate and a certified copy of her ID, which we sent immediately. We waited and waited for a response — until I called them myself, only to be told something shocking:

They said my grandmother was told that the waiting period is 66 months — that’s more than 5 years! They said they can’t help with anything except refunding her 12 months of premiums.

Imagine that — paying faithfully every month, trusting the company, only to be told this after a loss.

Please, people, be careful with these insurance companies. Don’t just trust fancy ads on TV with their empty promises. When you truly need help, you might be left disappointed.

Go with trusted banks or well-known, established companies. Protect your loved ones and your hard-earned money.

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Replies (1)
AllLife
AllLife's reply05 Nov 2025, 08:12
Official
Dear Thandile,

We’re deeply sorry for your loss and truly regret your experience. Thank you for sharing your concerns. Please provide your details so we can urgently review and assist with this matter.

Best regards,
Rebecca Moloi
Head of Customer Service