All Life - not my cup of tea

I was contacted by All Life ONLY after Old Mutual rep**** to me. Old Mutual were excellent. I had to hear long explanations on why they could not answer my calls. (if you call the customer care center, the call drops automatically after 1 minute) Also, they moved offices and could not cope with all the requests. I suggested that they performance review their management for not having contingency plans in place. This is a basic. My money was refunded.