All life is a total ripoff company

I requested a cancelation of my policy for the following reasons and have not received any communication yet.

I have not yet received any communication from the cancellation department. Kindly ensure they are informed of the following:

I have already requested that this policy be canceled with immediate effect. Additionally, I will not be making any further premium payments and would like to request a full refund of all premiums paid to date.

1. I request that they review all the calls made during the application process.

When I initially requested life cover for R300,000, I was informed that my mother would need to undergo medical examinations, despite the adverti*****t stating "No Medicals." My mother comp**** with the medical requirements, and the results confirmed that she was diagnosed with a chronic condition, which we accepted.

While the premium increase was communicated, there was no mention that the coverage would drop to R100,000, nor that the waiting period would extend to 36 months.

To add to this, the policy documents were never delivered to us, as they were mistakenly sent to the wrong address. It is only now, upon finally receiving the documents, that I see the cover has been reduced to R100,000 with a 36-month waiting period.

This is unacceptable, and I am requesting an immediate refund of all premiums paid.

Best regards,