ABSOLUTELY TERRIBLE SERVICE ALL LIFE

On 6/6/2024 I contacted All Life Insurance Company and took out a life insurance policy out - inception date 1/8/2024. After almost spending an hour with the consultant answering all the necessary questions about my health ect. On *** my premium of R364.00 was debited against my bank account and on 5/8/2024 a consultant phones me to confirm the date for arranging the date upon where a blood test would be scheduled. Once again this consultant asked me all the details of my health and to provide me with all the medication I am using after I have originally gave all this details when I took out the policy. I was so frustrated that I cancelled the policy with immediate effect and was directed to their retention department. Received a cancellation sms the same day and informed my refund will take place 10 business day which represent 20/8/2024. On 20/8/2024 I contacted All Life and spoke to consultant Chandrei who indicated she will contact their retention department and get back to me at the end of bussiness day on 20/8/2024. ON 21/8/2024 I contacted All Life again as the consultant Chandrei did not made any effort to contacted me as promised. I spoke to Mark Kerarnand who assisted me and came back to me several times as to update me on the matter which I do appreciated. The poor service of All Life not refunding me leaves a bad taste in my mouth.. they took my money from my money without any problem and no hassle but to get a refund is now a major issue as they have all these excuses. Pathetic service All Life - your adverts gives the impression of how you value to insure people but at the end of the day that is where it ends. I will surely not do business with you ever again.