Cellphone Subscriptions

There was an unauthorised billing on my Vodacom account for January 2016 under the heading of Content Services. On enquiry I was notified that I must lodge a complaint with WASPA. This done I expected a resolution of the unauthorised billing.<br> I was told the refund had been rejected. The company in question has not provided me with proof of subscription or even what I had allegedly subscribed for.... As far as I can tell they are in contravention of the Consumer Protection Act as they have not provided me with a valid transaction record on their OWN stationery.<br> I would also like to know how Vodacom can allow another company to place billing items on their invoices.