CW
Chanèe Winter
1 reviews | Active since Aug 2019
28 Aug 2025, 10:36
Zero customer service
Online shop doesn't state what goods are out of stock; been waiting 6 weeks for my order. Not once did any one call me... i have probably called in over 15 times to sort this order out... and most times the phone just rings. I asked for a refund & they then said the stock came in & will be delivered to me the next day. Today on the way to deliver the driver apparently damaged the stock & the stock that came in at the warehouse is also damaged so i need to wait again for new stock. I have again requested a refund... the manager doesn't call me back or is not in store...I need my refund to be processed please
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Allied Home's replyOfficial
28 Aug 2025, 16:07Hi Chanèe — we’re truly sorry.
What you’ve described is unacceptable and far below our standards. We apologise for the long wait, poor communication, and the stock issues you experienced.
What you’ve described is unacceptable and far below our standards. We apologise for the long wait, poor communication, and the stock issues you experienced.
Your refund is being processed now (28 August 2025).
We’ve initiated it immediately today; depending on your bank it may reflect within 1–3 business days. We’ll send you a confirmation as soon as it’s released on our side.
We’ve initiated it immediately today; depending on your bank it may reflect within 1–3 business days. We’ll send you a confirmation as soon as it’s released on our side.
To make this right and keep you updated directly, please contact Faheem on *** or reply with your preferred contact details. You can also WhatsApp our team on ***.
Again, we’re sorry for the frustration caused and appreciate you bringing this to our attention so we can fix it.
Allied Home's reply28 Aug 2025, 16:07
Official
Hi Chanèe — we’re truly sorry.
What you’ve described is unacceptable and far below our standards. We apologise for the long wait, poor communication, and the stock issues you experienced.
What you’ve described is unacceptable and far below our standards. We apologise for the long wait, poor communication, and the stock issues you experienced.
Your refund is being processed now (28 August 2025).
We’ve initiated it immediately today; depending on your bank it may reflect within 1–3 business days. We’ll send you a confirmation as soon as it’s released on our side.
We’ve initiated it immediately today; depending on your bank it may reflect within 1–3 business days. We’ll send you a confirmation as soon as it’s released on our side.
To make this right and keep you updated directly, please contact Faheem on *** or reply with your preferred contact details. You can also WhatsApp our team on ***.
Again, we’re sorry for the frustration caused and appreciate you bringing this to our attention so we can fix it.