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refiloe M
1 reviews | Active since Aug 2024
11 Nov 2024, 12:58
WORST SERVICE
I bought showers door yesterday and my address was incomplete called in the morning trying to update my address as it was incomplete spoke to the lady who was very RUDE and UNPROFFESIONAL i was told they going to call me after an hour then I had to call myself after two hour then they said I must sent a WhatsApp message to say hi to they can check if I need to pay extra for the shipping fee or what which I dont have a problem with she has a nerve to tell me if i was trying to cheat the system and the is nothing wrong with that i must just tell them that it was not a mistake < I regret buying from them
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Replies (1)
Allied Home's replyOfficial
06 Dec 2024, 11:17 Dear Refileo,
Thank you for taking the time to share your experience. I sincerely apologize for the poor service and the inconvenience you faced. Your experience does not reflect the level of service we strive to provide at Al**** Home.
I regret that your interaction with our staff left you feeling disrespected and frustrated. This is unacceptable, and we are taking your complaint seriously. I have addressed this matter internally to ensure our team provides courteous and professional service to all our customers.
Regarding the incomplete address, our goal was to verify and update it to ensure a smooth delivery. I am sorry for the communication issues and any implication that was made about your intentions—this was entirely inappropriate, and I understand how upsetting that must have been. We are committed to treating every customer with respect.
If there is anything else we can do to assist you or make this right, please do not hesitate to contact me directly.
Kind regards,
Faheem
Al**** Home
Thank you for taking the time to share your experience. I sincerely apologize for the poor service and the inconvenience you faced. Your experience does not reflect the level of service we strive to provide at Al**** Home.
I regret that your interaction with our staff left you feeling disrespected and frustrated. This is unacceptable, and we are taking your complaint seriously. I have addressed this matter internally to ensure our team provides courteous and professional service to all our customers.
Regarding the incomplete address, our goal was to verify and update it to ensure a smooth delivery. I am sorry for the communication issues and any implication that was made about your intentions—this was entirely inappropriate, and I understand how upsetting that must have been. We are committed to treating every customer with respect.
If there is anything else we can do to assist you or make this right, please do not hesitate to contact me directly.
Kind regards,
Faheem
Al**** Home
Allied Home's reply06 Dec 2024, 11:17
Official
Dear Refileo,
Thank you for taking the time to share your experience. I sincerely apologize for the poor service and the inconvenience you faced. Your experience does not reflect the level of service we strive to provide at Al**** Home.
I regret that your interaction with our staff left you feeling disrespected and frustrated. This is unacceptable, and we are taking your complaint seriously. I have addressed this matter internally to ensure our team provides courteous and professional service to all our customers.
Regarding the incomplete address, our goal was to verify and update it to ensure a smooth delivery. I am sorry for the communication issues and any implication that was made about your intentions—this was entirely inappropriate, and I understand how upsetting that must have been. We are committed to treating every customer with respect.
If there is anything else we can do to assist you or make this right, please do not hesitate to contact me directly.
Kind regards,
Faheem
Al**** Home
Thank you for taking the time to share your experience. I sincerely apologize for the poor service and the inconvenience you faced. Your experience does not reflect the level of service we strive to provide at Al**** Home.
I regret that your interaction with our staff left you feeling disrespected and frustrated. This is unacceptable, and we are taking your complaint seriously. I have addressed this matter internally to ensure our team provides courteous and professional service to all our customers.
Regarding the incomplete address, our goal was to verify and update it to ensure a smooth delivery. I am sorry for the communication issues and any implication that was made about your intentions—this was entirely inappropriate, and I understand how upsetting that must have been. We are committed to treating every customer with respect.
If there is anything else we can do to assist you or make this right, please do not hesitate to contact me directly.
Kind regards,
Faheem
Al**** Home