1 reviews | Active since Dec 2024
Useless service
I work for a company in Kyalami and I have been requesting from this so called Al**** Home for an invoice for a week now, the person that is using their WhatsApp number to communicate doesn't even respond back they just blue tick a person, they keep on saying they need a managers approval to sent an invoice?? How does this work non of my other suppliers does this, how do you run your business? The manager seems to never be available and the person behind their WhatsApp number is useless with communication skills, I've made a mistake by purchasing from Al**** Home no people skills and absolutely useless service, will never buy from them again and people should also not, they have cheap prices on their products but absolute useless service skills.
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration you experienced while requesting your invoice and for the poor communication that followed. This is certainly not the level of service we aim to provide, particularly to our business customers.
There should never be unnecessary delays or confusion around issuing invoices, and we regret that this process was not handled efficiently in your case. Your concerns regarding communication and management availability are noted and have been escalated internally for review and corrective action.
We value your feedback, as it highlights areas where we clearly need to improve. I would appreciate the opportunity to address this matter directly and ensure your invoice is issued without further delay. Please feel free to contact me so we can resolve this promptly.
Kind regards,
Faheem
Al**** Home
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration you experienced while requesting your invoice and for the poor communication that followed. This is certainly not the level of service we aim to provide, particularly to our business customers.
There should never be unnecessary delays or confusion around issuing invoices, and we regret that this process was not handled efficiently in your case. Your concerns regarding communication and management availability are noted and have been escalated internally for review and corrective action.
We value your feedback, as it highlights areas where we clearly need to improve. I would appreciate the opportunity to address this matter directly and ensure your invoice is issued without further delay. Please feel free to contact me so we can resolve this promptly.
Kind regards,
Faheem
Al**** Home