CA
Cayla A
1 reviews | Active since Apr 2021
09 Feb 2026, 15:09
TERRIBLE SERVICE
Im extremely disappointed with the quality of service i received. I ordered a sliding door, paid order online thereafter I was informed that they do not deliver fragile items outside Gauteng. I requested a refund as i do not have transport from CPT. Agent said that they'll process refund, i followed up the next day and was told that the request was sent to finance team, they havent done refund yet. Thursday i did another follow up and again "your refund request was sent to our finance team for processing". i doubt that any follow up was made to the finance team. I need the refund urgently as i need to order from another supplier and while im having to wait the building is on pause
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Allied Home's replyOfficial
09 Feb 2026, 17:01 Dear Cayla,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
My name is Faheem, and I will personally take ownership of this matter to ensure it is resolved without any further delay. I fully understand the urgency of your refund, especially given that your building project is currently on hold, and I agree that the communication and turnaround time you experienced is not acceptable.
I will engage directly with our finance team and make sure that your refund is processed and confirmed by no later than tomorrow. I will also keep you updated with clear feedback until this is fully resolved.
Thank you for your patience and for raising this with us. We appreciate the opportunity to correct this and restore your confidence in our service.
Kind regards,
Faheem
***
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
My name is Faheem, and I will personally take ownership of this matter to ensure it is resolved without any further delay. I fully understand the urgency of your refund, especially given that your building project is currently on hold, and I agree that the communication and turnaround time you experienced is not acceptable.
I will engage directly with our finance team and make sure that your refund is processed and confirmed by no later than tomorrow. I will also keep you updated with clear feedback until this is fully resolved.
Thank you for your patience and for raising this with us. We appreciate the opportunity to correct this and restore your confidence in our service.
Kind regards,
Faheem
***
Allied Home's reply09 Feb 2026, 17:01
Official
Dear Cayla,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
My name is Faheem, and I will personally take ownership of this matter to ensure it is resolved without any further delay. I fully understand the urgency of your refund, especially given that your building project is currently on hold, and I agree that the communication and turnaround time you experienced is not acceptable.
I will engage directly with our finance team and make sure that your refund is processed and confirmed by no later than tomorrow. I will also keep you updated with clear feedback until this is fully resolved.
Thank you for your patience and for raising this with us. We appreciate the opportunity to correct this and restore your confidence in our service.
Kind regards,
Faheem
***
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
My name is Faheem, and I will personally take ownership of this matter to ensure it is resolved without any further delay. I fully understand the urgency of your refund, especially given that your building project is currently on hold, and I agree that the communication and turnaround time you experienced is not acceptable.
I will engage directly with our finance team and make sure that your refund is processed and confirmed by no later than tomorrow. I will also keep you updated with clear feedback until this is fully resolved.
Thank you for your patience and for raising this with us. We appreciate the opportunity to correct this and restore your confidence in our service.
Kind regards,
Faheem
***