mR
masello R
1 reviews | Active since Nov 2021
17 Dec 2025, 10:34
Poor Service
I am deeply disappointed with the service I have received from Al****. After placing an order for materials, it took nearly almost four weeks for delivery despite numerous follow-ups on my part. When the delivery was eventually made, several items were damaged. To his credit, the driver was transparent and promptly sent photographic evidence, confirming that the damage had been reported internally.
Regrettably, since then I have been passed from one contact to another with no resolution. My calls are no longer being answered, and to date, I have still not received the outstanding items. This level of service is entirely unacceptable and has completely overshadowed what would otherwise have been considered reasonable pricing.
Customers choose suppliers not only based on cost, but on reliability, accountability, and respect. We selected Al**** over other established and reliable suppliers, yet this experience has demonstrated a clear disregard for customer value. Such treatment inevitably drives clients to take their support elsewhere, where they are recognised and respected.
This has been, without question, the poorest service I have encountered, and it has left me profoundly disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Allied Home's replyOfficial
21 Dec 2025, 09:41Dear Masello,
Thank you for taking the time to provide such detailed feedback. We sincerely apologise for the prolonged delays, the condition in which some items were delivered, and—most importantly—the lack of resolution and communication that followed. This is not the level of service we strive to offer, and we fully understand your disappointment.
While we appreciate that the driver acted responsibly by reporting the damaged items and providing photographic evidence, it is clear that the matter was not followed through appropriately thereafter. Being passed between contacts, having calls go unanswered, and still not receiving outstanding items is unacceptable, and we regret the frustration this has caused.
Your comments regarding reliability, accountability, and respect are well noted. We recognise that customers place their trust in us not only for competitive pricing but also for dependable service, and in this instance, we fell short of those expectations.
This matter has now been escalated for urgent attention. I would appreciate the opportunity to engage with you directly to finalise the outstanding items and address the damaged goods without further delay.
Please feel free to contact me directly so we can resolve this matter promptly and appropriately.
Kind regards,
Faheem
***
Al**** Home
Thank you for taking the time to provide such detailed feedback. We sincerely apologise for the prolonged delays, the condition in which some items were delivered, and—most importantly—the lack of resolution and communication that followed. This is not the level of service we strive to offer, and we fully understand your disappointment.
While we appreciate that the driver acted responsibly by reporting the damaged items and providing photographic evidence, it is clear that the matter was not followed through appropriately thereafter. Being passed between contacts, having calls go unanswered, and still not receiving outstanding items is unacceptable, and we regret the frustration this has caused.
Your comments regarding reliability, accountability, and respect are well noted. We recognise that customers place their trust in us not only for competitive pricing but also for dependable service, and in this instance, we fell short of those expectations.
This matter has now been escalated for urgent attention. I would appreciate the opportunity to engage with you directly to finalise the outstanding items and address the damaged goods without further delay.
Please feel free to contact me directly so we can resolve this matter promptly and appropriately.
Kind regards,
Faheem
***
Al**** Home
Allied Home's reply21 Dec 2025, 09:41
Official
Dear Masello,
Thank you for taking the time to provide such detailed feedback. We sincerely apologise for the prolonged delays, the condition in which some items were delivered, and—most importantly—the lack of resolution and communication that followed. This is not the level of service we strive to offer, and we fully understand your disappointment.
While we appreciate that the driver acted responsibly by reporting the damaged items and providing photographic evidence, it is clear that the matter was not followed through appropriately thereafter. Being passed between contacts, having calls go unanswered, and still not receiving outstanding items is unacceptable, and we regret the frustration this has caused.
Your comments regarding reliability, accountability, and respect are well noted. We recognise that customers place their trust in us not only for competitive pricing but also for dependable service, and in this instance, we fell short of those expectations.
This matter has now been escalated for urgent attention. I would appreciate the opportunity to engage with you directly to finalise the outstanding items and address the damaged goods without further delay.
Please feel free to contact me directly so we can resolve this matter promptly and appropriately.
Kind regards,
Faheem
***
Al**** Home
Thank you for taking the time to provide such detailed feedback. We sincerely apologise for the prolonged delays, the condition in which some items were delivered, and—most importantly—the lack of resolution and communication that followed. This is not the level of service we strive to offer, and we fully understand your disappointment.
While we appreciate that the driver acted responsibly by reporting the damaged items and providing photographic evidence, it is clear that the matter was not followed through appropriately thereafter. Being passed between contacts, having calls go unanswered, and still not receiving outstanding items is unacceptable, and we regret the frustration this has caused.
Your comments regarding reliability, accountability, and respect are well noted. We recognise that customers place their trust in us not only for competitive pricing but also for dependable service, and in this instance, we fell short of those expectations.
This matter has now been escalated for urgent attention. I would appreciate the opportunity to engage with you directly to finalise the outstanding items and address the damaged goods without further delay.
Please feel free to contact me directly so we can resolve this matter promptly and appropriately.
Kind regards,
Faheem
***
Al**** Home
mR
masello R's updateReviewer Update
25 Dec 2025, 09:14@Faheem,
Thank you for adding the failure to the an existing failure. However, I am unable to reconcile the assurances provided below with the actual service I have received, which has consistently reflected the same shortcomings demonstrated by your staff and yourself.
As a result of Al**** repeated failure to deliver, I was compelled to resource the damaged materials from Cashbuild, where delivery was successfully completed on the same day, 24 December, which you guys failed me for over a month.
At this stage, I will simply await the refund, as previously advised. The relevant account details have already been provided to your team, and I would appreciate it if the refund could be processed without further delay.
Unfortunately, this experience reflects extremely poor service and a clear lack of consideration for your customers.
Thank you for adding the failure to the an existing failure. However, I am unable to reconcile the assurances provided below with the actual service I have received, which has consistently reflected the same shortcomings demonstrated by your staff and yourself.
As a result of Al**** repeated failure to deliver, I was compelled to resource the damaged materials from Cashbuild, where delivery was successfully completed on the same day, 24 December, which you guys failed me for over a month.
At this stage, I will simply await the refund, as previously advised. The relevant account details have already been provided to your team, and I would appreciate it if the refund could be processed without further delay.
Unfortunately, this experience reflects extremely poor service and a clear lack of consideration for your customers.
mR
masello R's update25 Dec 2025, 09:14
Reviewer Update
@Faheem,
Thank you for adding the failure to the an existing failure. However, I am unable to reconcile the assurances provided below with the actual service I have received, which has consistently reflected the same shortcomings demonstrated by your staff and yourself.
As a result of Al**** repeated failure to deliver, I was compelled to resource the damaged materials from Cashbuild, where delivery was successfully completed on the same day, 24 December, which you guys failed me for over a month.
At this stage, I will simply await the refund, as previously advised. The relevant account details have already been provided to your team, and I would appreciate it if the refund could be processed without further delay.
Unfortunately, this experience reflects extremely poor service and a clear lack of consideration for your customers.
Thank you for adding the failure to the an existing failure. However, I am unable to reconcile the assurances provided below with the actual service I have received, which has consistently reflected the same shortcomings demonstrated by your staff and yourself.
As a result of Al**** repeated failure to deliver, I was compelled to resource the damaged materials from Cashbuild, where delivery was successfully completed on the same day, 24 December, which you guys failed me for over a month.
At this stage, I will simply await the refund, as previously advised. The relevant account details have already been provided to your team, and I would appreciate it if the refund could be processed without further delay.
Unfortunately, this experience reflects extremely poor service and a clear lack of consideration for your customers.
mR
masello R's updateReviewer Update
07 Jan 2026, 14:02Since Al**** Home decided to ignore and make a mediocre out of me, I have escalated the matter to the Consumer Goods and Services Ombud (CGSO). To avoid frustration and wasted time, I cannot recommend Al**** Home for building materials. Giving them 2 star is a complete mistake, they deserve 0 honestly.
mR
masello R's update07 Jan 2026, 14:02
Reviewer Update
Since Al**** Home decided to ignore and make a mediocre out of me, I have escalated the matter to the Consumer Goods and Services Ombud (CGSO). To avoid frustration and wasted time, I cannot recommend Al**** Home for building materials. Giving them 2 star is a complete mistake, they deserve 0 honestly.