MR
Mark R
1 reviews | Active since Aug 2020
24 Oct 2025, 14:07
Poor Service
🚨 Unacceptable Service from Al**** Home🚨
I’m beyond frustrated with the complete lack of responsiveness and accountability from them. Weeks of waiting, countless follow-ups — and still no resolution or communication. For a company that claims to prioritise customers, this experience tells a very different story. Unacceptable.
If this is how they treats its clients, people deserve to know.
#CustomerServiceFail #AccountabilityMatters #PoorService #Unacceptable
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Replies (1)
Allied Home's replyOfficial
27 Oct 2025, 16:56 Dear Mark Ross, Thank you for bringing this matter to our attention, and I want to sincerely apologize for the frustration you’ve experienced. We take your concerns seriously, and I understand how frustrating it must be to feel ignored after your continued efforts to reach out. We acknowledge the lack of communication and delays in resolving your issue — this is certainly not the level of service we strive to provide, and it does not reflect our commitment to our customers. I would like to assure you that we are taking immediate steps to investigate what happened and ensure a prompt resolution.
I have ensured that my team will reach out to assist you further so we can prioritize your case and get things back on track. Our team is fully committed to resolving this issue as quickly as possible, and we truly appreciate your patience as we work to improve our processes. Again, we deeply regret that this situation has caused you inconvenience, and we are committed to ensuring a more seamless experience moving forward.
I have ensured that my team will reach out to assist you further so we can prioritize your case and get things back on track. Our team is fully committed to resolving this issue as quickly as possible, and we truly appreciate your patience as we work to improve our processes. Again, we deeply regret that this situation has caused you inconvenience, and we are committed to ensuring a more seamless experience moving forward.
Allied Home's reply27 Oct 2025, 16:56
Official
Dear Mark Ross, Thank you for bringing this matter to our attention, and I want to sincerely apologize for the frustration you’ve experienced. We take your concerns seriously, and I understand how frustrating it must be to feel ignored after your continued efforts to reach out. We acknowledge the lack of communication and delays in resolving your issue — this is certainly not the level of service we strive to provide, and it does not reflect our commitment to our customers. I would like to assure you that we are taking immediate steps to investigate what happened and ensure a prompt resolution.
I have ensured that my team will reach out to assist you further so we can prioritize your case and get things back on track. Our team is fully committed to resolving this issue as quickly as possible, and we truly appreciate your patience as we work to improve our processes. Again, we deeply regret that this situation has caused you inconvenience, and we are committed to ensuring a more seamless experience moving forward.
I have ensured that my team will reach out to assist you further so we can prioritize your case and get things back on track. Our team is fully committed to resolving this issue as quickly as possible, and we truly appreciate your patience as we work to improve our processes. Again, we deeply regret that this situation has caused you inconvenience, and we are committed to ensuring a more seamless experience moving forward.