QC
Quintus C
1 reviews | Active since Aug 2013
04 Mar 2025, 07:50
************* online sales
Be careful what you buy here, especially online, I ordered 2 6m long IBR ridging what was delivered with a very rude driver, is very different from what you see online, now it is a fight to get it returned. if one could attach pictures I would.
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Replies (4)0
Replies (4)
Allied Home's replyOfficial
05 Mar 2025, 14:51Thank you for reaching out. We would like to clarify that we delivered the products exactly as purchased from our website. The IBR ridging you ordered was light duty and the price reflects this option. We offer both light duty and heavy duty, and it is important to note that the product selected and the price match.
We arranged the delivery a week ago, and our driver made the necessary arrangements for the delivery that morning, which you confirmed. Unfortunately, when our driver arrived, he waited for 45 minutes, but we were unable to get in touch with you as you did not answer his calls. We still went ahead and sent out the driver once more to make sure you received the items.
We take pride in our service and can confirm that the correct products were delivered. If you would like, I can provide photos of the items delivered, as we keep records to ensure that the correct items are sent out.
We apologize for any inconvenience caused, and we remain committed to resolving the matter amicably. If there are any further issues, please do not hesitate to contact us.
Allied Home's reply05 Mar 2025, 14:51
Official
Thank you for reaching out. We would like to clarify that we delivered the products exactly as purchased from our website. The IBR ridging you ordered was light duty and the price reflects this option. We offer both light duty and heavy duty, and it is important to note that the product selected and the price match.
We arranged the delivery a week ago, and our driver made the necessary arrangements for the delivery that morning, which you confirmed. Unfortunately, when our driver arrived, he waited for 45 minutes, but we were unable to get in touch with you as you did not answer his calls. We still went ahead and sent out the driver once more to make sure you received the items.
We take pride in our service and can confirm that the correct products were delivered. If you would like, I can provide photos of the items delivered, as we keep records to ensure that the correct items are sent out.
We apologize for any inconvenience caused, and we remain committed to resolving the matter amicably. If there are any further issues, please do not hesitate to contact us.
QC
Quintus C's updateReviewer Update
05 Mar 2025, 15:22Hi
this has nothing to do with delivery, although as you said you drive was to phone me 30min before reaching my house which he did not. this is about you delivering the incorrect item, and you say I can contact you for further issues, then why are you ignoring my Whatsapp's and my emails. to exchange and or if you do not want that collect you incorrect items and refund me. but as you are ignoring my mails and whatsapp. I shall be taking you to court and have already contacted the CPA
this has nothing to do with delivery, although as you said you drive was to phone me 30min before reaching my house which he did not. this is about you delivering the incorrect item, and you say I can contact you for further issues, then why are you ignoring my Whatsapp's and my emails. to exchange and or if you do not want that collect you incorrect items and refund me. but as you are ignoring my mails and whatsapp. I shall be taking you to court and have already contacted the CPA
QC
Quintus C's update05 Mar 2025, 15:22
Reviewer Update
Hi
this has nothing to do with delivery, although as you said you drive was to phone me 30min before reaching my house which he did not. this is about you delivering the incorrect item, and you say I can contact you for further issues, then why are you ignoring my Whatsapp's and my emails. to exchange and or if you do not want that collect you incorrect items and refund me. but as you are ignoring my mails and whatsapp. I shall be taking you to court and have already contacted the CPA
this has nothing to do with delivery, although as you said you drive was to phone me 30min before reaching my house which he did not. this is about you delivering the incorrect item, and you say I can contact you for further issues, then why are you ignoring my Whatsapp's and my emails. to exchange and or if you do not want that collect you incorrect items and refund me. but as you are ignoring my mails and whatsapp. I shall be taking you to court and have already contacted the CPA
Allied Home's replyOfficial
15 Mar 2025, 07:59We understand your frustration and apologize for any miscommunication. However, we would like to clarify that the IBR ridging delivered was exactly as advertised and as per your order.
Regarding the delivery, our driver was instructed to contact you 30 minutes prior to arrival and which he did together with our Logistics team, proof available and can be shared via email. That said, we made multiple attempts to reach you upon arrival and waited 45 minutes outside your gate without any response.
We take customer service seriously and do not ignore any valid concerns. If you have not received responses to your emails or WhatsApp messages, we sincerely regret any oversight and encourage you to visit our store so we can discuss this in person and find a resolution.
As a business, we operate in full compliance with the Consumer Protection Act (CPA) and always strive to resolve disputes fairly. If you still believe there is an issue, we are happy to address it through the appropriate channels.
Please let us know how you'd like to proceed. We are willing to assist, provided the claim is valid and in line with our return policy.
Regarding the delivery, our driver was instructed to contact you 30 minutes prior to arrival and which he did together with our Logistics team, proof available and can be shared via email. That said, we made multiple attempts to reach you upon arrival and waited 45 minutes outside your gate without any response.
We take customer service seriously and do not ignore any valid concerns. If you have not received responses to your emails or WhatsApp messages, we sincerely regret any oversight and encourage you to visit our store so we can discuss this in person and find a resolution.
As a business, we operate in full compliance with the Consumer Protection Act (CPA) and always strive to resolve disputes fairly. If you still believe there is an issue, we are happy to address it through the appropriate channels.
Please let us know how you'd like to proceed. We are willing to assist, provided the claim is valid and in line with our return policy.
Allied Home's reply15 Mar 2025, 07:59
Official
We understand your frustration and apologize for any miscommunication. However, we would like to clarify that the IBR ridging delivered was exactly as advertised and as per your order.
Regarding the delivery, our driver was instructed to contact you 30 minutes prior to arrival and which he did together with our Logistics team, proof available and can be shared via email. That said, we made multiple attempts to reach you upon arrival and waited 45 minutes outside your gate without any response.
We take customer service seriously and do not ignore any valid concerns. If you have not received responses to your emails or WhatsApp messages, we sincerely regret any oversight and encourage you to visit our store so we can discuss this in person and find a resolution.
As a business, we operate in full compliance with the Consumer Protection Act (CPA) and always strive to resolve disputes fairly. If you still believe there is an issue, we are happy to address it through the appropriate channels.
Please let us know how you'd like to proceed. We are willing to assist, provided the claim is valid and in line with our return policy.
Regarding the delivery, our driver was instructed to contact you 30 minutes prior to arrival and which he did together with our Logistics team, proof available and can be shared via email. That said, we made multiple attempts to reach you upon arrival and waited 45 minutes outside your gate without any response.
We take customer service seriously and do not ignore any valid concerns. If you have not received responses to your emails or WhatsApp messages, we sincerely regret any oversight and encourage you to visit our store so we can discuss this in person and find a resolution.
As a business, we operate in full compliance with the Consumer Protection Act (CPA) and always strive to resolve disputes fairly. If you still believe there is an issue, we are happy to address it through the appropriate channels.
Please let us know how you'd like to proceed. We are willing to assist, provided the claim is valid and in line with our return policy.
QC
Quintus C's updateReviewer Update
17 Mar 2025, 07:27Hi
if your are serious then why have you ignored my whatsapp's and emails??????????
YOU DID NOT DELIVER AS ORDERED. I ordered a roll top, and you sent me a flat top, Period.
this as been saved as I said I'm taking this further. Screen shots of what you advertised on your website
correlation to payment and what was delivered.
come and collect your **** and refund me, Thank you!
if your are serious then why have you ignored my whatsapp's and emails??????????
YOU DID NOT DELIVER AS ORDERED. I ordered a roll top, and you sent me a flat top, Period.
this as been saved as I said I'm taking this further. Screen shots of what you advertised on your website
correlation to payment and what was delivered.
come and collect your **** and refund me, Thank you!
QC
Quintus C's update17 Mar 2025, 07:27
Reviewer Update
Hi
if your are serious then why have you ignored my whatsapp's and emails??????????
YOU DID NOT DELIVER AS ORDERED. I ordered a roll top, and you sent me a flat top, Period.
this as been saved as I said I'm taking this further. Screen shots of what you advertised on your website
correlation to payment and what was delivered.
come and collect your **** and refund me, Thank you!
if your are serious then why have you ignored my whatsapp's and emails??????????
YOU DID NOT DELIVER AS ORDERED. I ordered a roll top, and you sent me a flat top, Period.
this as been saved as I said I'm taking this further. Screen shots of what you advertised on your website
correlation to payment and what was delivered.
come and collect your **** and refund me, Thank you!