LS
Lungile S
1 reviews | Active since Aug 2016
17 Jan 2025, 13:04
Horrible assistance with return and refund
I have received such a horrible service from this shop. I ordered doors for my house in December online, unfortunately the doors were too big and also were damaged by the courier company upon delivery, unfortunately I was not there to receive the doors because I was not told of the day of delivery so my neighbor accepted the doors on behalf. Till this day I am fighting for the doors to be returned and for me to get my refund so I can purchase new doors. I have had no luck getting through their office number *** as well as their pathetic what's app line *** for assistance.
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Allied Home's replyOfficial
03 Mar 2025, 09:59We have been in constant contact with you, explaining the issue and the steps we have taken to resolve it. Our supplier confirmed this issue has never occurred before and that he cant replace the shower. We sell 100's of these items monthly and never had an issue. and our driver verified that the customer was asked to check the goods before signing the invoice. After reviewing, we can confirm the goods were delivered in good condition with all items purchased. We apologize for the frustration caused, but we can confirm that everything was correct upon delivery.
Allied Home's reply03 Mar 2025, 09:59
Official
We have been in constant contact with you, explaining the issue and the steps we have taken to resolve it. Our supplier confirmed this issue has never occurred before and that he cant replace the shower. We sell 100's of these items monthly and never had an issue. and our driver verified that the customer was asked to check the goods before signing the invoice. After reviewing, we can confirm the goods were delivered in good condition with all items purchased. We apologize for the frustration caused, but we can confirm that everything was correct upon delivery.