SM
Sibongile M
1 reviews | Active since May 2025
16 May 2025, 10:34
Don't buy from Al**** homes, you will be ****med!!!
I have bought a washing machine online on 22 April 2025 and they called me to say there was a price error on the machine, therefore they will refund me for my order. I have been following up on the refund since then to date. They either don't answer their phone or minute you mention refund they mute the call, so unprofessional. Do not buy online from Al**** homes you will be ****med.
Helpful (0)
Replies (2)0
Replies (2)SM
Sibongile M's updateReviewer Update
16 May 2025, 10:35Why is the name of shop and ****med hidden on my review?
SM
Sibongile M's update16 May 2025, 10:35
Reviewer Update
Why is the name of shop and ****med hidden on my review?
Allied Home's replyOfficial
20 May 2025, 23:23Hi Sibongile,
We sincerely apologise for the delay in your refund. The issue is with our payment gateway, Hellopay, and we’ve been in constant contact with them to resolve it.
That said, we’ve already processed the refund on our side, and as a gesture of good faith, we’ll be refunding you directly by tomorrow.
If Hellopay also processes the refund afterwards, kindly let us know so we can sort it out.
We truly regret the frustration this has caused and appreciate your patience.
— Al**** Home Team
Allied Home's reply20 May 2025, 23:23
Official
Hi Sibongile,
We sincerely apologise for the delay in your refund. The issue is with our payment gateway, Hellopay, and we’ve been in constant contact with them to resolve it.
That said, we’ve already processed the refund on our side, and as a gesture of good faith, we’ll be refunding you directly by tomorrow.
If Hellopay also processes the refund afterwards, kindly let us know so we can sort it out.
We truly regret the frustration this has caused and appreciate your patience.
— Al**** Home Team