LM
Lydia M
1 reviews | Active since Dec 2024
09 Dec 2024, 16:12
BAD, POOR AND UNPROFESSIONAL SERVICE
Very very bad and poor service from Al**** Home. I ordered curtains from them last week. Till to date have not received any comfirmation of my order nor any kind of communication from them. I regret not reading reviews first before i made a decition to order. The number they use for whatsapp whoever is behind it just blue ticks and does not bother with any reply. Im really starting to wonder if i will ever get my order or how do i find a way to ask for my refund...Such unprofessionalism i have never experienced in my years of online shopping.
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Allied Home's replyOfficial
21 Dec 2025, 09:31 Dear Lydia,
Thank you for bringing this matter to our attention. We sincerely apologise for the lack of communication you experienced regarding your curtain order. We understand how frustrating this must have been, especially when placing an online order and not receiving timely feedback.
Please note that this is not the standard of service we strive to provide. Your feedback has been escalated internally so we can investigate what went wrong and ensure this does not happen again. We are currently reviewing the communication breakdown and order status as a priority.
We would appreciate the opportunity to resolve this matter for you, whether by providing an update on your order or assisting with a refund, should that be your preference. Kindly contact me directly so we can attend to this promptly and restore your confidence in our service.
Kind regards,
Faheem
Al**** Home
Thank you for bringing this matter to our attention. We sincerely apologise for the lack of communication you experienced regarding your curtain order. We understand how frustrating this must have been, especially when placing an online order and not receiving timely feedback.
Please note that this is not the standard of service we strive to provide. Your feedback has been escalated internally so we can investigate what went wrong and ensure this does not happen again. We are currently reviewing the communication breakdown and order status as a priority.
We would appreciate the opportunity to resolve this matter for you, whether by providing an update on your order or assisting with a refund, should that be your preference. Kindly contact me directly so we can attend to this promptly and restore your confidence in our service.
Kind regards,
Faheem
Al**** Home
Allied Home's reply21 Dec 2025, 09:31
Official
Dear Lydia,
Thank you for bringing this matter to our attention. We sincerely apologise for the lack of communication you experienced regarding your curtain order. We understand how frustrating this must have been, especially when placing an online order and not receiving timely feedback.
Please note that this is not the standard of service we strive to provide. Your feedback has been escalated internally so we can investigate what went wrong and ensure this does not happen again. We are currently reviewing the communication breakdown and order status as a priority.
We would appreciate the opportunity to resolve this matter for you, whether by providing an update on your order or assisting with a refund, should that be your preference. Kindly contact me directly so we can attend to this promptly and restore your confidence in our service.
Kind regards,
Faheem
Al**** Home
Thank you for bringing this matter to our attention. We sincerely apologise for the lack of communication you experienced regarding your curtain order. We understand how frustrating this must have been, especially when placing an online order and not receiving timely feedback.
Please note that this is not the standard of service we strive to provide. Your feedback has been escalated internally so we can investigate what went wrong and ensure this does not happen again. We are currently reviewing the communication breakdown and order status as a priority.
We would appreciate the opportunity to resolve this matter for you, whether by providing an update on your order or assisting with a refund, should that be your preference. Kindly contact me directly so we can attend to this promptly and restore your confidence in our service.
Kind regards,
Faheem
Al**** Home