TR
Thando R
1 reviews | Active since Dec 2024
05 Dec 2024, 15:50
Al**** Home worst customer experience
My experience with Al**** Home online has been hell. I made an online purchase and the quality of the item was not of good standard. I was assisted by lady named Happiness who said his manager will process my refund. When I called enquiring about my refund they said they will no longer be refunding me after I spoke to Shakil Patel who sounded annoyed during our phone call interaction. I am here to warn future customers to not purchase from this store as they will sell you low quality products and refuse to refund you.
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Allied Home's replyOfficial
06 Dec 2024, 11:07 Dear Thando,
Thank you for sharing your feedback. I apologize for the negative experience you've had, particularly with our communication. This is not reflective of the standards we strive for at Al**** Home.
I personally spoke with you yesterday, on the 5th of December, and during our conversation, you acknowledged that the sliding door broke in your care during installation. It is unfortunate that this happened, but I want to clarify that the door was delivered in perfect condition and was signed off as such. Our terms and conditions, available online, clearly state that customers are required to inspect goods upon delivery. If there are any concerns, we are more than happy to accept a return and provide a refund at that time.
To ensure the best outcome for our customers, we always recommend using certified installers for our products, as improper handling during installation can lead to issues like this. We sell many similar units without problems, and while we did offer our assistance, we could not assume responsibility for damage caused after delivery.We are committed to providing high-quality products and excellent service, and I regret that your experience did not reflect this commitment. Please feel free to contact us directly if you have any further questions or concerns.
Kind regards,
Faheem
Thank you for sharing your feedback. I apologize for the negative experience you've had, particularly with our communication. This is not reflective of the standards we strive for at Al**** Home.
I personally spoke with you yesterday, on the 5th of December, and during our conversation, you acknowledged that the sliding door broke in your care during installation. It is unfortunate that this happened, but I want to clarify that the door was delivered in perfect condition and was signed off as such. Our terms and conditions, available online, clearly state that customers are required to inspect goods upon delivery. If there are any concerns, we are more than happy to accept a return and provide a refund at that time.
To ensure the best outcome for our customers, we always recommend using certified installers for our products, as improper handling during installation can lead to issues like this. We sell many similar units without problems, and while we did offer our assistance, we could not assume responsibility for damage caused after delivery.We are committed to providing high-quality products and excellent service, and I regret that your experience did not reflect this commitment. Please feel free to contact us directly if you have any further questions or concerns.
Kind regards,
Faheem
Allied Home's reply06 Dec 2024, 11:07
Official
Dear Thando,
Thank you for sharing your feedback. I apologize for the negative experience you've had, particularly with our communication. This is not reflective of the standards we strive for at Al**** Home.
I personally spoke with you yesterday, on the 5th of December, and during our conversation, you acknowledged that the sliding door broke in your care during installation. It is unfortunate that this happened, but I want to clarify that the door was delivered in perfect condition and was signed off as such. Our terms and conditions, available online, clearly state that customers are required to inspect goods upon delivery. If there are any concerns, we are more than happy to accept a return and provide a refund at that time.
To ensure the best outcome for our customers, we always recommend using certified installers for our products, as improper handling during installation can lead to issues like this. We sell many similar units without problems, and while we did offer our assistance, we could not assume responsibility for damage caused after delivery.We are committed to providing high-quality products and excellent service, and I regret that your experience did not reflect this commitment. Please feel free to contact us directly if you have any further questions or concerns.
Kind regards,
Faheem
Thank you for sharing your feedback. I apologize for the negative experience you've had, particularly with our communication. This is not reflective of the standards we strive for at Al**** Home.
I personally spoke with you yesterday, on the 5th of December, and during our conversation, you acknowledged that the sliding door broke in your care during installation. It is unfortunate that this happened, but I want to clarify that the door was delivered in perfect condition and was signed off as such. Our terms and conditions, available online, clearly state that customers are required to inspect goods upon delivery. If there are any concerns, we are more than happy to accept a return and provide a refund at that time.
To ensure the best outcome for our customers, we always recommend using certified installers for our products, as improper handling during installation can lead to issues like this. We sell many similar units without problems, and while we did offer our assistance, we could not assume responsibility for damage caused after delivery.We are committed to providing high-quality products and excellent service, and I regret that your experience did not reflect this commitment. Please feel free to contact us directly if you have any further questions or concerns.
Kind regards,
Faheem