They make bad things wayyyyy worse!!!

I had an accident and have to use a wheelchair. The company didn't provide any assistance at all! (Silver yearly policy)

Medically a nurse get me 2h in the phone yelling at me and saying that I should be very *********** if I can't move around in crutches (both legs injured)

They refused to help me to get an earlier fly after my original one was delayed until next day - all of this knowing that I need mobility assistance ( off course after an aussie guy yelled at me and literally said " you shut up and keep quiet, you are not allowed to speak until I don't say so"

They provided zero assistance and made everything from bad to worse!!!!!

Never ever again I will do business with them - not a single person here was respectful

They rejected the case after receiving all documentation and not even inform me

Btw - this was all through the emergency line (that according to them take 24h to solve any case - Seriously, 24h for emergency!!!)