JvdM
Jani van der Merwe

1 reviews | Active since Sept 2016

19 Nov 2019, 06:25

Midmed Baie sleg

On Saturday the 16 Nov my father went to midmed hospital middelburg because their was blood in his urine as he is taking wafferin he was scared his blood was to thin. The doctor wanted to admit him but they couldn't get an answer from the medical scheme as they said they will find out why. The doctor said my father must ask the lady in front to put a peace of paper in front of his file to contact him and explain on Monday which did not happen.. As my father asked the lady she raised her voice and my father said he does not want to argue with her he is not feeling well and turned to step out of the door and she laughed at him. This is very unprofessional and unexeptable. He is a human and must be treated with respect.

0
Replies (1)
Alliance Midmed Medical Scheme
Alliance Midmed Medical Scheme's reply19 Nov 2019, 10:30
Official
Good day Jani M

Thank you for taking my call. 

As confirmed by you, this complaint does not pertain to Alliance Midmed Medical Scheme. Your complaint is regarding services received from Middleburg Private Hospital directly and that your father is on a different medical aid. 

Thank you

Joanine Knoetze
Alliance Midmed Medical Scheme