Tired of being taken for a ride

My husband and i recently purchased a 2005 Mini Cooper S from this dealership. A few problems came up with this car and we decided to sort it out with the dealership. Apon them taking the car 4 times to \have it repaired"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;845043;688871;14;5;0;0;0;0;5;NULL;NULL;NULL;15/09/08 13:05;15/09/08 12:31;COMPLIMENT WEBSITE UPDATE;;;***;Good day,<br> <br> Today, retail customer service no longer takes preference in well-established stores;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;191979;770649;34;2;0;0;0;0;2;NULL;NULL;NULL;15/09/08 14:28;15/09/08 12:31;Response time is pathetic!;8,31E+12;Returns;***;I requested a refund on one of my groupons and I am yet to receive any feedback.<br> <br> Why does it take so long for you to respond? Please can I have a refund on my groupon asap!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;893369;749012;34;5;0;0;0;0;5;NULL;NULL;NULL;15/09/08 9:25;15/09/08 12:35;efficient customer care;mthett;customer services;***;i bought a holiday voucher with the astral group, i called through to customer service regarding the delivery with my product, however they assisted me by sending my voucher vie email.Thank you guys for the awesome quick and fast service provided<br> <br> Thanks Guy's appreciate the efficient services rendered<br> <br> Regards<br> Purity;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;861673;720637;14;2;1;1;5;3;5;NULL;NULL;NULL;15/09/08 14:35;15/09/08 12:37;Shoddy service is completely unacceptable;JC***;Bantu and Branch Manager;***;On Sunday, the 06/09/2015, at approximately 10:00, I was assisted, albeit half-heartedly, by one of your repair technicians named Bantu. One of my complaints was this: All four USB ports on the front of the desktop were not working. Bantu then plugged a keyboard into one of the USB ports on the back and successfully used it to sign-on to my PC. He used the keyboard to key in my password. Then he unplugged the keyboard and when plugging it in to the same USB port on the back, the port no longer worked. I was then provided with a list of possible reasons for the failures. When one takes a PC in for repairs, one expects a SOLUTION from a suitably qualified technician. One DOES NOT want to hear that \Maybe it's this\"" or \""Maybe it's that\"". Give me a solution. You are supposed to be the expert"