Useless service

<p>Bought a new ford fiesta and an additional maintenance plan above the service plan at the dealership. Neither would replace brake pads after technician recommended a replacement. The staff would not go to much trouble to help me and told me to contact Innovation group (where maintenance plan was taken) myself as this is not their problem. Both Ford Allen Joss and Innovation group prefer i drive with worn brake pads. Even collecting my car (still with worn brake pads ) is a mission as they continuously put me on hold when i phone and no one picks up! Terrible service except when you buy the car, they do not mind taking your money, its the rest that they struggle with. </p>