FP
Frederick P

1 reviews | Active since Sept 2013

30 Aug 2016, 12:42

Poor Service - Safety issues - Pirate Parts

<p>Purchased my new Mazda-BT-50 in December 2015. There were a few issue sof which two I wish to mention. 1. The Rear View Mirror was loose. The Dealer advised that they had to replace the mirror and windscreen. Recently I had to replace the windscreen due to a crack. To my horror I found that a "pirate" windscreen was used and also it was not installed properly. Some clips were damaged and it was installed off centre. The loose rear view mirror issue was "fixed" with double sided tape. I took the issue up with Mazda HQ. Mazda HQ requested pictures of the window and confirmed that the windscreen was indeed not original Mazda approved. I regard this as a serious issue concerning the safety of my family and me. Eventually the New Care Sales Manager called me to say sorry and they wont use the provider again. I told him that was just not acceptable and he told me that he would get back to me. Still waiting since around 11 July 2016......</p> <p> </p> <p>Secondly, the front floor mats don't clip in. Was told they would get replaced. Still wating, 9 months down the line. No update.. No feedback.</p> <p> </p> <p>Very poor.</p>

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