NEW FORD RANGER WILDTRAK

My name is Mondli Ndlovu. On the 26th March 2021 I bought a brand new Ford Ranger Wildtrak 2021 Bakkie, at Allen Joss Ford. I drove the vehicle for less than 2 weeks and it started losing power and showed an engine sign on the display screen. I contacted Allen Joss Ford to assist with the brand new car , they said I must take it to the nearest dealership which I did on the 12th April 2021. Since then the Ford Barloword has reported too many challenges. They first stated that the car needed a system update and they did that, but the car problem of loosing power was still present after I did a test drive. They then looked at the car again and they said that the gearbox needed to be replaced. They then ordered another gearbox and replaced the one that the car came with. After doing that, when I contacted them to follow up, they said that the car now had a problem of skipping gears.

Seeing that so many problems were presented and many repairs done, I then requested that they take this vehicle back and give me a brand new one, meeting the requirements of a new vehicle. I bought a brand new car as I wanted quality and a car with a peace of mind in terms on mechanical matters. I believe that this is not the product that I paid R150 000 deposit for, and currently paying a monthly repayment of about R10 000 for a car that I barely drove, which is also currently not in my possession. Since the 12th April, the car is at the dealership and I really won't be comfortable to drive such a car, that is why I am requesting another brand new vehicle.

Due to the rudeness of Allen Joss Ford sales manager when I explain my situation and the reason why I bought the vehicle , which is that it is for work and that I’m currently paying for this vehicle. I then decided to contact FORD SOUTH AFRICA for assistance and since then there is still no change in my situation, because they said that they're building up a case which is not assisting me, as there is no progress or resolution.

All I am asking is that Ford must take their car and give me the car that I wanted when I payed.

The barloworld Ford principal dealer has been helpful but she can’t do more that what she has, since I did not buy the vehicle from them . I feel ****** of my R150 000 cash payment and the instalment that I’m paying for a car that is not with me and it’s going for 2 months now.

Kindly please assist.