If Henriette answers your call, ask for another agent or you'll end up selling your Ford.

Disheartening business practice. My Ford Focus ST was there for 16 days unattended to. After a succession of Henriette's unfriendly delay tactics, I spoke to the manager who said they'd inform me when the car would be ready for diagnostics and when a quotation would follow. My car needed a slave cylinder replacement and I had told them when I sent it off, they just needed to replace it and that would be it. But No, 16 days later I'm slapped with a clutch system overhaul quotation of R40k which I obviously wasn't savvy enough to negotiate downward since they figured I hadn't gone elsewhere to find an alternative quotation. I went to collect my car and got hammered with a diagnostic fee of R776 for a diagnosis to a problem I had already told them of. Moreover, I had to push my car myself for towing while they watched from they air-conditioned offices caring very less of the traffic that was building up on their parking lot. Anyways, never again am I taking a car there.