Dishonesty and arrogance

My sunglass holder was faulty and I reported it during the warranty period. There were no replacement part available and had to be ordered. I made arrangements to have it fitted at the next service upon which the manager did not approve the replacement, because the vehicle was now out of warranty. I than discovered my warranty expired in April 2022. I bought the vehicle in August 2018, meaning the warranty was activated or started iin April 2018 whereas I only took the vehicle in August 2018. After a discussion with Ford SA, I was called by the service advisor of Allen Joss Auto to bring the vehicle to replace the sunglass holder. I was told that the manager say I have only two days to bring the vehicle in. I've made a booking for Friday 26 August 2022, after traveling 40km to arrive at Allen Joss Auto to be told the sunglass holder has been sold and I must come back on Monday 29 August 2022. Wow. Unbelievable.