Bad service plus Attitude.

Last week i sent in one of our company vehicle in for brakes exchange so a gentleman by the name of Ben assisted me and well he called back saying the vehicle was ready for collection so when the technician got to the branch he told him he wont get the vehicle because it wasn't paid for and the technician told him he needs to call wesbank for payment and now he blames me saying i didn't tell him it was a company vehicle but i asked him why he doesn't check on the system for all information as he does always. I Have to mention that when we book a car in for service at any branch all the necessary information is recorded on the system.i.e name of company and financier etc. So by right he has all the necessary information and further i would like to mention that this Vehicle was in for service just a week back, now how did he manage to get payment? i will answer that. By going on the system and getting contact details for the responsible person from Wesbank for authorization. So Wednesday i was off sick with that said this morning the technician tells me how much of a bad service and attitude he got from Ben,i then decided to call Ben and hear what the problem was.There goes Ben with an attitude saying he doesn't care how Technician feels and i then went on to say its fine in future we will take our business elsewhere because we can't stand for such attitude and guess what he said?HE DOESN'T CARE. I'm very disgusted by his attitude i'm sorry but he created a bad name for the Allen Joss Branch. i would like to emphasize that we as a company we use ford transit vehicles for maintenance Purposes and at this Particular stage i feel i would never book any of our vehicles into your Branch.