Bad service and Poor feedback/comminication.

I had a problem with my Ford Ecosport its a 2017 model with less than +- 50 000 km on it. recently I had a problem with it, it started liking petrol underneath at the front. I phoned Allen joss on the 04/01/2020 requesting that the car need to be booked for check up, and the lady that assisted me said they can only look at it on the 09/01. because I was felling unconfutable driving it. I requested my insurance to tow it to Allen Joss that was on the 07/01/2020 Tuesday. I wasn't contacted by Allen Joss to confirm that they received the car i called them the next day at around 16:00 then the lady on the other side confirmed that they did received he car and only worked on it Today on Wednesday, and she was going to call me to give feedback," my car had a fault with fuel pipe it was damaged so it needs to be replaced" no explanation of what caused it. only that the part need to be ordered and before she does that she needs to get Authorization from Warranties, since the car was still under warranty. I asked when can I expect a feedback, she said she don't know, the next day she called back at around 17:00,to confirm that the part will be ordered on the 15/01 because ford only open on the 15/01/2020, Still I am not told what caused the damage on the pipe because the car is still new,she said she doesn't know I asked her if they will organize a curtesy car because I am being inconvenienced for something that I am not at fault with and they don't know how long I will be without a car. she goes and tell me that they are not supposed to give me any car,and they only have 4 cars which are not available and she doesn't know when they will be available. How is that my problem? why do I have to be the one making follow up all the time? and they dont tell me exactly what caused damage to my car? a very new car for that matter so I doubt it will be a wear and tear on the car? now my life has to stand still, I have a business that is depending on me using the car,ibelieve the service would have been different if it was a white guy with the same problem because I am black,young and female I am being treated like I am nothing. I did not like the tone and attitude that the lady gave me, it was as if everything was my fault.This is not the first time I am getting this attitude from Allen Joss, first time when I took my car for service they said they don't do drop off to Jubilee mall, only allowed 10km max for drop off, but I know for a fact they do drop off for people staying in Mabopane that is like +-30 KM. I had to arrange for someone to take it for me for service. all I am asking for right now is Curtesy car so that I can be able to run my business until my car is fixed. I am being treated like I don't have or understand my rights as a customer. If they don't have cars available, surely they can be able to find something for me? a proper communication from them would be nice. I love Allen Joss and I wont stop using it because of treatment and attitude that I am getting. I wok at a bank so I know how important communication and service are. and every customer deserve that weather they are paying or not.