Arrogant disregard by Allen Joss

I called their service department at 08:34 this morning to book a service for my vehicle. Marinda at reception advised they were busy but could she take a message please. It is now 14:19 - guess what happened. Right. No call. I called a minute ago kindly requesting to be transferred to Mr. Dale Joss whom is the Dealer Principle. Instead I was put through to his PA, (tannie) Miemie. Apparently Mr. Joss is out of the country but could she put me through to the relevenant manager, Danie Oosthuizen. So, want to guess what happened then? If you reckon the phone rang for a while only to be promptly put down ( I have the recording should you want to take a listen). Service. What service? How is your vehicle treated in the back when this is the disdain shown at the front door? I'll take my business elsewhere thank you.