Allen Joss makes South Africa looks bad1

Good Day All.

Some feedback of the BS we are getting from Allen Joss….or rather the non feedback.

So the radio has been “fixed” new software loaded.

Then the jerking of the car while only accelerating - told it is bad fuel. This only started after the coil plugs broke and replaced. So for +/-35 000km this car never had bad fuel. Only now. Impossible! Also if there was bad fuel the car might struggle to start and also miss fire while idling, so please try a better excuse. A suggestion will be to open the bonnet and check (there where the engen is), check each coil pack, and maybe test them, inspect the turbo, test it, and look for broken wires or loose wires. Through experience computer telemetry does not always show everything! Maybe a bad fuel pump or filter, just a few examples, there is a million reasons/parts. just a suggestion! Don’t just come with a lame excuse of bad fuel.

Then the dash going black with a chime sound is apparently a bad battery. WOW!!! Unbelievable. No starting problems/cranking issues ever! Now we are told a battery has only a year warranty. Andre phoned me to tell me all this and qouted us R3400 for a new battery. Never even checking if there might be a warranty. But luckily we were told by Ford SA this car has an extended plan that covers the battery, When telling Andre this, he tels me ooo yes you are right. So clearly just out to make money!

Clearly no communication there as Danie, Andre, Wilna are not talking or ether with Ford SA. As Andre wants to give the car back. Danie says no. Wilna is dead quite And Ford SA has to tell them what is wrong with the car.

I told them when I dropped the car off to check to coil plugs/packs as they were replaced. Also knowing about the problems The Ecosport has with turbos to check that too. As I had a car that did the same jerking, that was the turbo…luckily that problem with my car was fixed by replacing the turbo and settled out of court. So please don’t let us go that route.

I wanted Allen Joss to rotate the tires but rather not as they will brake some thing there or properly charge me for wheel nuts that they couldn’t get loose.

I would rather suggest you get technicians from maybe Fury Midrand, Lazarus Ford to look at the car and fix / test / be honest to us because Allen Joss does not know there head from there ass.

Harsh but true! I have never been treated this way and your non service with total BS lie’s is unbelievable. As a lady driver dealing with you since 2011…is this the way to treat her or in fact any one.

So today is a new day so lets see what great stories we are getting today.

PS…Wilna I am still waiting for those call sheets/emails you send Rina the last 2 weeks. Also why where you “trying” to get hold of her. You guys dis mos fix the car perfect the first time?

Also please don’t mail me back or phone me with all your 1 million excuses. Rather talk to each other, fix Allen Joss reputation AND fix the car even if it means getting Technicians from other Ford dealerships that knows the brand!

Regards Christo