Worst Experience- Be Careful

My daughter recently bought a house, the estate agents were Allegiance Properties. She has had the worst experience. I write this on behalf of her because I’ve been on this journey of buying a place. It was traumatic dealing with the agent when all monies were paid, as soon as it was time for her to get the keys all hell broke loose- he was not getting back to her- I had to start making noise so she could get her keys (the excuses started). Then the day before moving in he tells us there is no electricity- we move in and no electricity- my daughter and I make a noise about that- get hold of is boss and the agent comes to our new place- but he resolves nothing- it’s just him and the agencies rental department blaming each other. Before moving in they said they did an inspection after the last tenant left. My daughter and I find so many problems. Emails go back and forth- calls get made- they have resolved some stuff because o kept pushing but now ignoring us- now there is even a leak in the lounge which they knew about- the agent even pointed it out and said the previous people had issues with it- but after heavy rain the other night- there is still a leak- the toilet system is broken, tap is leaking in the bathroom- now the rental department pushes the blame on agent and the agents boss to resolve but both agent and his boss ignore us. This is my daughters first time buying - she plans to invest in property but never again through Allegiance Property. The agent has a bad attitude and the agency just does not care- just as long as they get a sale, that’s all they care about.

I will never recommend anyone to buy via this Agency. It’s been a TRAUMA- the worst experience ever. To fight for things that are suppose to be done before moving in and an agent lying so much.. be careful of who you buy from- do your homework. Worst experience for us.