Slumlords and deposits: Can allegiance get their house in order?

I rented a very poorly built unit for 12 months through this agency. During this time I feel my relationship with the property owner was terrible and that Allegiance Properties was unhelpful and un-supportive. When the 12 months was done they refused to give me my deposit even though we never missed rent and treated the unit as our own. The owner claimed he needed 90% of our deposit to repaint our unit, which we left in immaculate condition, with the exception of a squeaky door from door hooks you hang on the door (happy to fix that).

The unit LEAKED AND FLOODED from Day 1. once we came back from Holiday and our Bedroom was drenched. We have had water damage on our appliance from a Leakey roof in the lounge.

Yet not once did we skip rent or harm the property.

of my R8500 Deposit the Owner want to claim over R7000 for repainting the entire unit, despite its leaking and flooding which he never sorted out in the 12 months we lived there. The bathrooms had no mirrors and the island in the kitchen was wobbly. It blows my mind that the owner expects me to cover the expense of repainting a unit which flooded and leaked non-stop.

I am disappointed because we really took care of the space. I am disappointed because we are a small family that cant be financing a land owners negligence of his property.It saddens me that single mothers who are respectful and nurturing to property are exploited by slumlords through administration which consistently ignores cries for support and help. I have sent countless emails to my agent requesting help in my living situation and literally no support. I am not satisfied with this service and recommend you look further for your rental home support.