RK
Reuben K
1 reviews | Active since May 2020
31 May 2023, 12:48
****MERS
DONT DO BUSINESS WITH THESE ****MERS. Aka MAC RENTALS, I don't know what circus they running but they are very ***********. I believe the branch we are dealing with is the Glenanda Branch at 9 Vorster Road.
At first they sent a statement with wrong figures, our rental was higher than usual, which we questioned and they rectified the statement. They still continue to send statements with figures that they cannot account for, every time we question the figures they go quiet and tell us that they responded to our emails. Why do they keep adding their own amounts on the statement? When we ask them what the figure are for they say the system is reading wrong. If you can't monitor the system then your job is basically redundant and you shouldn't be working for that company. We keep asking Allan and ***, and they are failing to provide us with the answers as to why they want to ****** money from us. Now they just keep quiet, and we are not getting any joy from them.
When the sale agent gave us the place, they didn't even explain to us that there is water cuts in the area, we were not made aware and we have been going for months without water, yet at the end of the month we are still billed for water, WATER WE DIDN'T USE, because it's not there! They still continue to add amounts on the statements, and fail to explain, every month we have to go back and forth to have the statement amended, this could take days... because they keep quiet when we ask them about the statement. *********** is an understatement, they are ******, ****mers, and if you don't make time to read your statement you will end up paying more than you should.
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Replies (2)
Allegiance Properties JHB South's replyOfficial
01 Jun 2023, 09:57Please see response below from the Principal of our Glenanda Team, Martin Chemaly
We at Allegiance Properties hold ourselves to the highest standard with regards to our customer service.
Respectfully there is no one by the name of Allen that works with our Team.
The rental amount was not increased. The amount in question, refers to utilities (water). These figures are obtained directly from COJ.
We received a complaint from yourselves on the 14th of March 2023. A high consumption query was logged on your behalf with COJ. COJ underwent planned IT maintenance during March/April 2023. As a result, they unfortunately had limited functionality and were unable to view accounts or log service requests. Feedback was provided to you on the 14th of March 2023 via email.
Furthermore, we contacted the Landlord on your behalf regarding suitable alternatives in the interim. A suggestion for all parties to meet and discuss the best way forward was also put forward to you. Feedback was provided to you in this regard, on the 14th of March 2023 via email.
COJ confirmed that there was no leak and billing was based on actual consumption. This was escalated to the Landlord who agreed to investigate further with COJ on your behalf. In the interim, the Landlord requested that a reduced amount be paid towards water and your account for April 2023 was amended accordingly. Feedback was provided to you in this regard, on the 28th of April 2023 via email.
We received an email from yourselves on the 26th of May 2023 querying your account. We investigated on your behalf and the Landlord confirmed that the account had been settled accordingly with COJ. Your account was amended, and a revised statement for April and May 2023 issued. Feedback was provided to you in this regard on the 26th of May 2023 via email.
We received an email from yourselves again on the 30th of May 2023 requesting another copy of the revised statement. Shortly thereafter, on the same mentioned date, we checked the system to verify the contact details available for you. A copy of the statement was resent to you via email and WhatsApp and a courtesy call was made to you, to ensure you had received the email.
On the same above-mentioned date, we received a WhatsApp message from you explaining that you had trouble understanding the statement as it included too many figures. An updated statement including figures only for May 2023 was resent to you via WhatsApp with a courtesy message asking if the statement made sense. We did not receive a response back from you and as the statement and message was read (blue ticked) we assumed the query to be resolved.
Although we appreciate your frustrations, unfortunately the continued use of abusive/ offensive language makes it more difficult to resolve the matter at hand. We appreciate the opportunity to address any concerns, provided discussions are conducted in a civilized and respectful fashion.
Allegiance Properties JHB South's reply01 Jun 2023, 09:57
Official
Please see response below from the Principal of our Glenanda Team, Martin Chemaly
We at Allegiance Properties hold ourselves to the highest standard with regards to our customer service.
Respectfully there is no one by the name of Allen that works with our Team.
The rental amount was not increased. The amount in question, refers to utilities (water). These figures are obtained directly from COJ.
We received a complaint from yourselves on the 14th of March 2023. A high consumption query was logged on your behalf with COJ. COJ underwent planned IT maintenance during March/April 2023. As a result, they unfortunately had limited functionality and were unable to view accounts or log service requests. Feedback was provided to you on the 14th of March 2023 via email.
Furthermore, we contacted the Landlord on your behalf regarding suitable alternatives in the interim. A suggestion for all parties to meet and discuss the best way forward was also put forward to you. Feedback was provided to you in this regard, on the 14th of March 2023 via email.
COJ confirmed that there was no leak and billing was based on actual consumption. This was escalated to the Landlord who agreed to investigate further with COJ on your behalf. In the interim, the Landlord requested that a reduced amount be paid towards water and your account for April 2023 was amended accordingly. Feedback was provided to you in this regard, on the 28th of April 2023 via email.
We received an email from yourselves on the 26th of May 2023 querying your account. We investigated on your behalf and the Landlord confirmed that the account had been settled accordingly with COJ. Your account was amended, and a revised statement for April and May 2023 issued. Feedback was provided to you in this regard on the 26th of May 2023 via email.
We received an email from yourselves again on the 30th of May 2023 requesting another copy of the revised statement. Shortly thereafter, on the same mentioned date, we checked the system to verify the contact details available for you. A copy of the statement was resent to you via email and WhatsApp and a courtesy call was made to you, to ensure you had received the email.
On the same above-mentioned date, we received a WhatsApp message from you explaining that you had trouble understanding the statement as it included too many figures. An updated statement including figures only for May 2023 was resent to you via WhatsApp with a courtesy message asking if the statement made sense. We did not receive a response back from you and as the statement and message was read (blue ticked) we assumed the query to be resolved.
Although we appreciate your frustrations, unfortunately the continued use of abusive/ offensive language makes it more difficult to resolve the matter at hand. We appreciate the opportunity to address any concerns, provided discussions are conducted in a civilized and respectful fashion.
RK
Reuben K's updateReviewer Update
02 Jun 2023, 11:56I am not sure where you typing this reply from, but this is South Africa, there is no time for politeness when you are getting ******. My language is consistent with our frustrations which you seem to be humorously appreciating. We have been way too civilized with you and perhaps this is the reason we are not getting the service we deserve. Or is this how you conduct your business, by intentionally bringing out the wretchedness in people and call them uncivilized? You are dealing with people's finances, that alone should tell you that there is no room for errors. There is no one that's making this difficult to resolve, even in our silence you still can't resolve anything.
In December your people failed to send us a statement, nonetheless we paid the usual amount for rental including utilities, but to our surprise your employee, Holly, sent a statement in January and the amount was higher than usual. She had to re-calculate and resend the statement. Ever since, all you do is re-calculate and send an amended statement. My wife had to keep telling Holly on Watsapp, that these figures don't make sense, that was probably 3 times, before sending a statement with correct figures. Such a back and forth, pillar to post is exhausting and unprofessional.
You are saying: "...the Landlord requested that a reduced amount be paid towards water and your account for April 2023 was amended accordingly..." This is true. BUT... You still included these figures on the statement that you recently sent for May. Answer me this, why are those figures included in the recent statement if a consensus was reached with the Landlord? That's not all, that initial statement had a PENALTY fee for late payment. if this is not ******ing money from an individual, explain to me what then is it? If this is not incompetency, then explain to me what is it? Not even once have we paid the rent late. NOT ONCE... this is mockery.
I specifically stated on my email that I sent on Friday to to your accounts, Holy, Lone, that I needed an amended statement by COB, to date, you have failed to send it, and you'd rather bother us on Watsapp. This is the silence I'm referring to, and if you keep quiet on emails, then I will definitely blue-tick you. I DON'T ask "how high" when you say jump, you can try that somewhere else. There is no need for courtesy calls if your job was done correctly.
You have said so much but you have skipped so many details that I doubt you have the whole story. We have no time to come to your offices, we don't owe you. Give me something with a little intellect that will lure me to your offices, because all I see is incompetence. Even in your lengthy essay, you have not even once issued an apology for your people's incompetence. But I am not surprised, your institution clearly has no customer service in mind. And if your institution is so reputable, why are all your emails going into a spam box? If you conducted yourselves ethically, we wouldn't have to do business via Watsapp, that's my personal space, we blue tick when we want especially if you are intruding. I need a paper trail via email. One can only hope, that your next statement has no any other errors.
In December your people failed to send us a statement, nonetheless we paid the usual amount for rental including utilities, but to our surprise your employee, Holly, sent a statement in January and the amount was higher than usual. She had to re-calculate and resend the statement. Ever since, all you do is re-calculate and send an amended statement. My wife had to keep telling Holly on Watsapp, that these figures don't make sense, that was probably 3 times, before sending a statement with correct figures. Such a back and forth, pillar to post is exhausting and unprofessional.
You are saying: "...the Landlord requested that a reduced amount be paid towards water and your account for April 2023 was amended accordingly..." This is true. BUT... You still included these figures on the statement that you recently sent for May. Answer me this, why are those figures included in the recent statement if a consensus was reached with the Landlord? That's not all, that initial statement had a PENALTY fee for late payment. if this is not ******ing money from an individual, explain to me what then is it? If this is not incompetency, then explain to me what is it? Not even once have we paid the rent late. NOT ONCE... this is mockery.
I specifically stated on my email that I sent on Friday to to your accounts, Holy, Lone, that I needed an amended statement by COB, to date, you have failed to send it, and you'd rather bother us on Watsapp. This is the silence I'm referring to, and if you keep quiet on emails, then I will definitely blue-tick you. I DON'T ask "how high" when you say jump, you can try that somewhere else. There is no need for courtesy calls if your job was done correctly.
You have said so much but you have skipped so many details that I doubt you have the whole story. We have no time to come to your offices, we don't owe you. Give me something with a little intellect that will lure me to your offices, because all I see is incompetence. Even in your lengthy essay, you have not even once issued an apology for your people's incompetence. But I am not surprised, your institution clearly has no customer service in mind. And if your institution is so reputable, why are all your emails going into a spam box? If you conducted yourselves ethically, we wouldn't have to do business via Watsapp, that's my personal space, we blue tick when we want especially if you are intruding. I need a paper trail via email. One can only hope, that your next statement has no any other errors.
RK
Reuben K's update02 Jun 2023, 11:56
Reviewer Update
I am not sure where you typing this reply from, but this is South Africa, there is no time for politeness when you are getting ******. My language is consistent with our frustrations which you seem to be humorously appreciating. We have been way too civilized with you and perhaps this is the reason we are not getting the service we deserve. Or is this how you conduct your business, by intentionally bringing out the wretchedness in people and call them uncivilized? You are dealing with people's finances, that alone should tell you that there is no room for errors. There is no one that's making this difficult to resolve, even in our silence you still can't resolve anything.
In December your people failed to send us a statement, nonetheless we paid the usual amount for rental including utilities, but to our surprise your employee, Holly, sent a statement in January and the amount was higher than usual. She had to re-calculate and resend the statement. Ever since, all you do is re-calculate and send an amended statement. My wife had to keep telling Holly on Watsapp, that these figures don't make sense, that was probably 3 times, before sending a statement with correct figures. Such a back and forth, pillar to post is exhausting and unprofessional.
You are saying: "...the Landlord requested that a reduced amount be paid towards water and your account for April 2023 was amended accordingly..." This is true. BUT... You still included these figures on the statement that you recently sent for May. Answer me this, why are those figures included in the recent statement if a consensus was reached with the Landlord? That's not all, that initial statement had a PENALTY fee for late payment. if this is not ******ing money from an individual, explain to me what then is it? If this is not incompetency, then explain to me what is it? Not even once have we paid the rent late. NOT ONCE... this is mockery.
I specifically stated on my email that I sent on Friday to to your accounts, Holy, Lone, that I needed an amended statement by COB, to date, you have failed to send it, and you'd rather bother us on Watsapp. This is the silence I'm referring to, and if you keep quiet on emails, then I will definitely blue-tick you. I DON'T ask "how high" when you say jump, you can try that somewhere else. There is no need for courtesy calls if your job was done correctly.
You have said so much but you have skipped so many details that I doubt you have the whole story. We have no time to come to your offices, we don't owe you. Give me something with a little intellect that will lure me to your offices, because all I see is incompetence. Even in your lengthy essay, you have not even once issued an apology for your people's incompetence. But I am not surprised, your institution clearly has no customer service in mind. And if your institution is so reputable, why are all your emails going into a spam box? If you conducted yourselves ethically, we wouldn't have to do business via Watsapp, that's my personal space, we blue tick when we want especially if you are intruding. I need a paper trail via email. One can only hope, that your next statement has no any other errors.
In December your people failed to send us a statement, nonetheless we paid the usual amount for rental including utilities, but to our surprise your employee, Holly, sent a statement in January and the amount was higher than usual. She had to re-calculate and resend the statement. Ever since, all you do is re-calculate and send an amended statement. My wife had to keep telling Holly on Watsapp, that these figures don't make sense, that was probably 3 times, before sending a statement with correct figures. Such a back and forth, pillar to post is exhausting and unprofessional.
You are saying: "...the Landlord requested that a reduced amount be paid towards water and your account for April 2023 was amended accordingly..." This is true. BUT... You still included these figures on the statement that you recently sent for May. Answer me this, why are those figures included in the recent statement if a consensus was reached with the Landlord? That's not all, that initial statement had a PENALTY fee for late payment. if this is not ******ing money from an individual, explain to me what then is it? If this is not incompetency, then explain to me what is it? Not even once have we paid the rent late. NOT ONCE... this is mockery.
I specifically stated on my email that I sent on Friday to to your accounts, Holy, Lone, that I needed an amended statement by COB, to date, you have failed to send it, and you'd rather bother us on Watsapp. This is the silence I'm referring to, and if you keep quiet on emails, then I will definitely blue-tick you. I DON'T ask "how high" when you say jump, you can try that somewhere else. There is no need for courtesy calls if your job was done correctly.
You have said so much but you have skipped so many details that I doubt you have the whole story. We have no time to come to your offices, we don't owe you. Give me something with a little intellect that will lure me to your offices, because all I see is incompetence. Even in your lengthy essay, you have not even once issued an apology for your people's incompetence. But I am not surprised, your institution clearly has no customer service in mind. And if your institution is so reputable, why are all your emails going into a spam box? If you conducted yourselves ethically, we wouldn't have to do business via Watsapp, that's my personal space, we blue tick when we want especially if you are intruding. I need a paper trail via email. One can only hope, that your next statement has no any other errors.