Very poor service

Very poor and pathetic service from Allan Gray consultants. Early July I contacted Allan Gray regarding a claim and was advised to send through relevant documents. Email address provided to me ***. Documents were sent and I followed up and was told they never received any documents. Again on the 12th of July I spoke to a different consultant and again the same email address was provided to send through the documents, however when i contacted them to follow up they say no documents were received. I'm very disappointed with the service from Allan Gray as I'm not getting any joy from them. The whole of July they've been sending me from pillow to post. Somebody senior needs to get this sorted out. Policy number AGRA201832. CONTACT ***