Urgent intervention required - due to bad service received

Item: Allan Gray
Rating: 1
Author: AK K

Incorrect payment processed by a consultant whilst on leave and the team leaders are in a meeting, not available to assist.

Spoke to Nkanyezi who promise d to call me back in 10 mins and did not.

I called back spoke to Letsatsi who transferred me to Nkanyezi and she promised the below.

Spoke to Nkanyezi - still awaiting feedback, that was supposed to have been provided from 12h30.

I have been on the phone for 47 minutes still awaiting an opportunity to speak to a team leader. I request a call back and the email confirming the correct amount as requested.

Helpful (0)

Replies (2)

Allan Gray's replyOfficial

28 Apr 2022, 16:51

Dear Ak K Thank you for taking my call and giving me the opportunity to discuss and address the concerns you have raised. I trust that our conversation has reassured you that your instruction has been processed as requested. We will continue to keep you updated throughout the process and should you have any further questions, you may contact us on *** Yours sincerely

Athenkosi Swartbooi | Client Relationship Manager

Allan Gray's reply28 Apr 2022, 16:51

Official

AK K's updateReviewer Update

28 Apr 2022, 18:19

Dear Athe,

Thank you for the call back with regard to the complaint.

I will await further updates from yourself as per email sent to your attention.

Kind Regards,
Akani

AK K's update28 Apr 2022, 18:19

Reviewer Update

Dear Athe,

Thank you for the call back with regard to the complaint.

I will await further updates from yourself as per email sent to your attention.

Kind Regards,
Akani