Update of details
<p>Sent the form to update my banking details and got an email from Sanele saying that I must provide other details as the details I provided do not accept debits or credits. This makes no sense at all. I have the same account as previously, it is just a new account number. </p> <p>Can someone sort this out and update my details ASAP.</p> <p>Reference 1- ********** 786</p>
Dear ronnie-van-der-peet
Thank you for bringing your recent experience in changing your banking details to our attention.
Please accept our sincere apology for the inconvenience caused when processing your instruction. As per our telephonic discussion, we have successfully amended your details and have sent you confirmation of the change.
We regret that this experience has blemished our long-standing relationship with you and we hope that you will afford us the opportunity to regain your confidence.
Yours sincerely
Candice Smit | Client Relationship Manager
Dear ronnie-van-der-peet
Thank you for bringing your recent experience in changing your banking details to our attention.
Please accept our sincere apology for the inconvenience caused when processing your instruction. As per our telephonic discussion, we have successfully amended your details and have sent you confirmation of the change.
We regret that this experience has blemished our long-standing relationship with you and we hope that you will afford us the opportunity to regain your confidence.
Yours sincerely
Candice Smit | Client Relationship Manager