Unable to file tax return and no response from Allan Gray

Item: Allan Gray
Rating: 2
Author: Richard K

I am unable to file my SARS tax return because Allan Gray filed my IRP5 in the wrong tax year.

This issue was escalated by FinGlobal on the 23rd of November, I have sent a personal request on the 2nd of December and I followed this up with a phone call from the Netherlands about a week later.

I have had absolutely no correspondence about what is going wrong or how long it will take to resolve.

This has a financial impact on me as my tax return is already late.

Please help.

Helpful (0)

Replies (1)

Allan Gray's replyOfficial

15 Dec 2021, 16:45

Dear Richard K

Thank you for informing us of the poor service which you have received.

I have attempted to contact you on your mobile number in order to discuss the matter, but I was unable to reach you. I have responded to you via email in the meantime.

We have identified and since rectified the error on your tax certificate. Furthermore, we will ensure that you will not be adversely impacted by the delay.

We sincerely apologise for the sequence of events that lead to the delay in rectifying your tax certificate. We will remain in contact with you to ensure that you are able to submit your tax returns successfully.

Yours sincerely

Sadie Malyon | Client Relationship Manager

Allan Gray's reply15 Dec 2021, 16:45

Official

Dear Richard K

Thank you for informing us of the poor service which you have received.

I have attempted to contact you on your mobile number in order to discuss the matter, but I was unable to reach you. I have responded to you via email in the meantime.

We have identified and since rectified the error on your tax certificate. Furthermore, we will ensure that you will not be adversely impacted by the delay.

Yours sincerely

Sadie Malyon | Client Relationship Manager