The worst service

Im very disappointed in the service that you have provided for my my mother since my dads passing and the initial claims process. We got a call from a consultant in your death claims department named Shakira who was very vague about what she needed my mother to authorise. She requested her to call again which she has not till today. We have accounts to pay we have to find a way to live and Allan Gray has been delaying in every aspect in terms of assisting us. We are very disappointed in how you have handled this case.