HB
Hermien B
1 reviews | Active since Jun 2011
19 Oct 2021, 17:52
Submitted all paperwork for instruction to transfer tax free shares from FNB to Allan Gray on 29 Sept
Submitted all paperwork for instruction to transfer tax free shares from FNB to Allan Gray on 29 Sept. FNB has made the payment 2 full days ago. No action or feedback from Allan Gray. Why do I have to sent so many follow up emails for this process to happen? Can someone at AG please do their job!
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Allan Gray's replyOfficial
20 Oct 2021, 16:23Dear Hermien B
Thank you for giving us the opportunity to discuss your concerns.
Your feedback is important to us and we trust that our telephonic conversation has provided clarity on the processing of your recent transfer.
We look forward to creating positive service experiences for you in the future.
Yours sincerely
Derusha Naidoo | Client Relationship Manager
Allan Gray's reply20 Oct 2021, 16:23
Official
Dear Hermien B
Thank you for giving us the opportunity to discuss your concerns.
Your feedback is important to us and we trust that our telephonic conversation has provided clarity on the processing of your recent transfer.
We look forward to creating positive service experiences for you in the future.
Yours sincerely
Derusha Naidoo | Client Relationship Manager