MV
Mike V
1 reviews | Active since Oct 2009
02 Mar 2016, 12:38
Shocking, Shocking Service
Allan Gray has had three attempts to amend my banking details and on the third attempt I wrote: \ Apology accepted Ntsika but I am surprised that you did not attach confirmation of the amendments ie Investor details, Contact details and Investor banking details for both accounts.\" I even attached an example!!<br> <br> Needless to say I did not get all the information that I asked for and request that another consultant attend to this matter.<br> <br> I've been a client for many years and it is sad to see such a marked decline in customer service."
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Allan Gray's replyOfficial
02 Mar 2016, 15:06Hello mikev,
Thank you for raising your concerns regarding your recent banking details amendment instruction.
Please accept our sincere apologies for the manner in which we handled your instruction and the frustration we have caused you. As discussed, your banking details have been amended on both accounts and we will provide you with confirmation reflecting these changes.
Once again, your feedback is highly appreciated and we will use this opportunity to learn from our error.
Kind regards
Raymond Nyamakanga
Client Relationship Manager
Thank you for raising your concerns regarding your recent banking details amendment instruction.
Please accept our sincere apologies for the manner in which we handled your instruction and the frustration we have caused you. As discussed, your banking details have been amended on both accounts and we will provide you with confirmation reflecting these changes.
Once again, your feedback is highly appreciated and we will use this opportunity to learn from our error.
Kind regards
Raymond Nyamakanga
Client Relationship Manager
Allan Gray's reply02 Mar 2016, 15:06
Official
Hello mikev,
Thank you for raising your concerns regarding your recent banking details amendment instruction.
Please accept our sincere apologies for the manner in which we handled your instruction and the frustration we have caused you. As discussed, your banking details have been amended on both accounts and we will provide you with confirmation reflecting these changes.
Once again, your feedback is highly appreciated and we will use this opportunity to learn from our error.
Kind regards
Raymond Nyamakanga
Client Relationship Manager
Thank you for raising your concerns regarding your recent banking details amendment instruction.
Please accept our sincere apologies for the manner in which we handled your instruction and the frustration we have caused you. As discussed, your banking details have been amended on both accounts and we will provide you with confirmation reflecting these changes.
Once again, your feedback is highly appreciated and we will use this opportunity to learn from our error.
Kind regards
Raymond Nyamakanga
Client Relationship Manager