1 reviews | Active since May 2011
Refuses to help me pay my money back to me
Please consider the fine print before taking out policies with big companies who don't care about the little guy and if you want to consider giving your money away. I have a retirement policy with them and when wanting to withdraw due to immigration was given instructions to get my money out. I had to re submit a requested to have another case opened in order to withdraw without knowing I was now given a different set of instructions. I left the country and submitted all instructions given only to have my claim rejected. I am now sitting in a position where I can do nothing to get my own money out because I got two different instructions by their agents. Allan gray is now not willing to do anything to help me get my own money out and refuse to take any responsibility for giving me two different sets of instructions apparently by mistake. So again if you wanna give your money away and potentially not be able to get it out then go ahead
A member can only withdraw their Retirement Annuity Fund on emigration if they have formally emigrated from South Africa. This is on condition that their emigration has been approved and recognised by the South African Reserve Bank.
As administrators, we are bound by the legislative provisions mentioned above and given that your emigration has not been finalised, a withdrawal from the fund will not be possible at this time.
We acknowledge that our initial communication to you on formal emigration and Retirement Annuity Fund withdrawals could have been more comprehensive and sincerely apologise for the inconvenience this has caused.
I have sent you an email with information on the legal requirements for Retirement Annuity Fund withdrawals for residents who emigrate and hope that this will assist you and provide clarity on the way forward.
Should you have any further questions, please contact me on ***.
Yours Sincerely
Enrico de Nobrega | Client Relationship Manager
A member can only withdraw their Retirement Annuity Fund on emigration if they have formally emigrated from South Africa. This is on condition that their emigration has been approved and recognised by the South African Reserve Bank.
As administrators, we are bound by the legislative provisions mentioned above and given that your emigration has not been finalised, a withdrawal from the fund will not be possible at this time.
We acknowledge that our initial communication to you on formal emigration and Retirement Annuity Fund withdrawals could have been more comprehensive and sincerely apologise for the inconvenience this has caused.
I have sent you an email with information on the legal requirements for Retirement Annuity Fund withdrawals for residents who emigrate and hope that this will assist you and provide clarity on the way forward.
Should you have any further questions, please contact me on ***.
Yours Sincerely
Enrico de Nobrega | Client Relationship Manager