SvdW
Stephan van der Walt
1 reviews | Active since Jun 2016
16 Jul 2021, 16:49
Pathetic sevive
Poor service. Had to resend an instruction 2 x before any response. Then all of a sudden they needed extra paperwork after the second time I resended. Wonder if it is BBEE at work here.
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Allan Gray's replyOfficial
19 Jul 2021, 15:52Dear Stephan V
Thank you for allowing me the opportunity to discuss your comments telephonically.
All our staff are provided with rigorous training and are committed to pursuing excellence in each interaction with our clients. In this instance, there was an administrative oversight which resulted in a poor servicing experience for you. For this we duly apologise and are glad that we were able to resolve the concerns you had regarding your instruction.
We will use this interaction as an opportunity to provide on the job coaching and hope that this will be the start of regaining your confidence in us in future.
Yours sincerely
Enrico de Nobrega | Client Relationship Manager
Thank you for allowing me the opportunity to discuss your comments telephonically.
All our staff are provided with rigorous training and are committed to pursuing excellence in each interaction with our clients. In this instance, there was an administrative oversight which resulted in a poor servicing experience for you. For this we duly apologise and are glad that we were able to resolve the concerns you had regarding your instruction.
We will use this interaction as an opportunity to provide on the job coaching and hope that this will be the start of regaining your confidence in us in future.
Yours sincerely
Enrico de Nobrega | Client Relationship Manager
Best regards,
Allan Gray's reply19 Jul 2021, 15:52
Official
Dear Stephan V
Thank you for allowing me the opportunity to discuss your comments telephonically.
All our staff are provided with rigorous training and are committed to pursuing excellence in each interaction with our clients. In this instance, there was an administrative oversight which resulted in a poor servicing experience for you. For this we duly apologise and are glad that we were able to resolve the concerns you had regarding your instruction.
We will use this interaction as an opportunity to provide on the job coaching and hope that this will be the start of regaining your confidence in us in future.
Yours sincerely
Enrico de Nobrega | Client Relationship Manager
Thank you for allowing me the opportunity to discuss your comments telephonically.
All our staff are provided with rigorous training and are committed to pursuing excellence in each interaction with our clients. In this instance, there was an administrative oversight which resulted in a poor servicing experience for you. For this we duly apologise and are glad that we were able to resolve the concerns you had regarding your instruction.
We will use this interaction as an opportunity to provide on the job coaching and hope that this will be the start of regaining your confidence in us in future.
Yours sincerely
Enrico de Nobrega | Client Relationship Manager
Best regards,