MH
Marion H

1 reviews | Active since Jan 2022

07 Jan 2022, 07:49

PATHETIC SERVICE!!!

Pathetic Service!!!

I have been emailing Allan Gray regarding withdrawing my retirement annuity but to date I have received NO FEEDBACK, my financial adviser Angela Coutts who I emailed on the 24.12.2021 have still not responded to my email or attempted to respond to my email. I want to know why it is so hard to get my money when MANY South Africans have been affected by COVID - 19 and lost their source of income. On top of it we are being ****** by institutions like this and the GOVERNMENT! HOW IN HEAVENS NAME DO YOU RELEASE A MEDIA STATEMENT STATING THAT YOU ARE ALLOWED TO WITHDRAW FROM THE FUND IF YOU HAVE BEEN RETRENCHED OR FIRED DURING THE PANDEMIC BUT STILL REFUSE TO ASSIST STRUGGLING SOUTH AFRICANS... HOW DOES PRESERVING PEOPLES FUNDS UNTIL THEY ARE 55 HELP THEM IF THEY WILL PERISH BECAUSE OF THEIR CIRCUMSTANCES NOW!!! DO YOU PEOPLE HAVE NO COMPASSION! HOW DO YOU THINK PEOPLE SHOULD SHOULD SURVIVE WITH MINOR CHILDREN WITH NO SOURCE OF INCOME!!!! CAN SOMEONE PLEASE COME BACK ME!!! AGRA330626

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Replies (2)
Allan Gray
Allan Gray's reply07 Jan 2022, 14:53
Official
Dear Marion H 

Thank you for reaching out to share your personal experience. We empathise with the circumstances you are presently facing. 

I attempted to contact you on your mobile number to further discuss your enquiry regarding a withdrawal from your retirement annuity fund but was unable to reach you. I will continue to try and reach you using the contact information you have provided in order to address your concerns. 

Alternatively, you may contact me on ***or feel free to respond to the email sent to you. 

Yours Sincerely 

Vuyani Maqina | Client Relationship Manager 

Allan Gray
Allan Gray's reply12 Jan 2022, 11:14
Official
Dear Marion H 

Thank you for engaging with us in conversation. I trust that our telephonic conversations have provided you with clarity regarding the allowable withdrawals from a retirement annuity fund, as stipulated by South African legislation governing all retirement funds. 

Should you have any additional questions or there is anything we can further assist you with, please feel free to contact us on ***. 

Yours Sincerely 

Vuyani Maqina | Client Relationship Manager