SP
Sashalee P
1 reviews | Active since Nov 2023
21 Oct 2025, 15:39
PATHETIC CUSTOMER SERVICE
I am waiting 3 months for my pension fund. I was at the head office in cape town and contact the call center daily. I do not have any income this is really pathetic service. Please urgently contact me. ***. My daughter contacted your call center today and spoke to Carmen who then claimed that they are busy and will either contact tomorrow from the outbound line. How is this customer service. Investing my money in a company that has no interest in my well being. I urgently await your call.
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Allan Gray's replyOfficial
22 Oct 2025, 10:05Dear Sashalee P
Thank you for engaging with me about your pension fund transfer to Allan Gray.
I hope our discussion has offered clear insight into the cause of the delay and outlined the proactive measures currently underway to resolve the matter.
If you have any further concerns or questions, please contact me on ***or email me at ***.
Yours sincerely
Daniel Loebenstein | Client Relationship Manager
Thank you for engaging with me about your pension fund transfer to Allan Gray.
I hope our discussion has offered clear insight into the cause of the delay and outlined the proactive measures currently underway to resolve the matter.
If you have any further concerns or questions, please contact me on ***or email me at ***.
Yours sincerely
Daniel Loebenstein | Client Relationship Manager
Allan Gray's reply22 Oct 2025, 10:05
Official
Dear Sashalee P
Thank you for engaging with me about your pension fund transfer to Allan Gray.
I hope our discussion has offered clear insight into the cause of the delay and outlined the proactive measures currently underway to resolve the matter.
If you have any further concerns or questions, please contact me on ***or email me at ***.
Yours sincerely
Daniel Loebenstein | Client Relationship Manager
Thank you for engaging with me about your pension fund transfer to Allan Gray.
I hope our discussion has offered clear insight into the cause of the delay and outlined the proactive measures currently underway to resolve the matter.
If you have any further concerns or questions, please contact me on ***or email me at ***.
Yours sincerely
Daniel Loebenstein | Client Relationship Manager