MS
MG S
1 reviews | Active since Oct 2009
29 May 2026, 16:52
Pathetic client service.
I have been a client for many many years and I want to invest in a another unit trust. Oh no, you have start all over again and I get a run around. So eventually I ask for some ne senior who apologises profusely and says we are still on a learning curve with this type of investment and facilitates my application. I send it in and the low-level hassles start all over again. That's it. Pathetic client service!
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Replies (2)
Allan Gray's replyOfficial
01 Jun 2026, 13:32Dear Mg S
Thank you for your feedback.
I trust that our discussion this morning has addressed your concerns.
Please be assured that we remain committed to upholding the highest standard of service.
Yours sincerely
Andisa Mabasa | Client Relationship Manager
Allan Gray's reply01 Jun 2026, 13:32
Official
Dear Mg S
Thank you for your feedback.
I trust that our discussion this morning has addressed your concerns.
Please be assured that we remain committed to upholding the highest standard of service.
Yours sincerely
Andisa Mabasa | Client Relationship Manager
MS
MG S's updateReviewer Update
01 Jun 2026, 13:50The response from Allan Gray is completely misleading. The discussion referred to did nothing to address my concerns about the bad service. And then the bad service continues. Allan Gray phoned while I was out and asked that I phone back. No name or number provided and no message at all. Unbelievable lack of a proper business attitude. My opinion of Allan Gray is now even lower than it was when I posted my review last week.
MS
MG S's update01 Jun 2026, 13:50
Reviewer Update
The response from Allan Gray is completely misleading. The discussion referred to did nothing to address my concerns about the bad service. And then the bad service continues. Allan Gray phoned while I was out and asked that I phone back. No name or number provided and no message at all. Unbelievable lack of a proper business attitude. My opinion of Allan Gray is now even lower than it was when I posted my review last week.