1 reviews | Active since May 2013
Non existent service
Allan Gray has to be the worst company to invest your money with. Customer service is lacking so badly it's almost non existent. I made a withdrawal more than a week ago and to date I have not received my money. I submitted all the required documentation within the required time but it turns out you only process what you feel like and don't bother yourself with the rest. Every time I contact you, a different consultant responds with a different answer EVERY TIME! You dont even know how to pick up the phone and sort out issues properly. You process instructions incorrectly with no care about the negative effect this has on the client. You're inconsiderate and completely unapologetic. I have no words to describe the bad service that I've received from you and how you just carry on like it's nothing while I sit here waiting for you is beyond me.
Thank you for giving me an opportunity to address the service failures you have experienced.
Please accept our sincere apology for both the delay in processing your instruction as well as the poor level of service received. Further to our conversation, we will be addressing the breakdown in service with the parties involved to prevent a re-occurrence.
We regret that this experience has blemished our relationship with you and we hope to regain your confidence.
Yours sincerely
Stephen Brown | Client Relationship Manager
Thank you for giving me an opportunity to address the service failures you have experienced.
Please accept our sincere apology for both the delay in processing your instruction as well as the poor level of service received. Further to our conversation, we will be addressing the breakdown in service with the parties involved to prevent a re-occurrence.
We regret that this experience has blemished our relationship with you and we hope to regain your confidence.
Yours sincerely
Stephen Brown | Client Relationship Manager