PK
Prudence K
1 reviews | Active since Jul 2014
07 Feb 2022, 09:50
Incorrect SARS Submission and lack of response
Please note that the tax directives issued by SARS have the 2021 tax year. There is a mismatch on the IRP5 that Allan Gray sent to SARS. I have been asking them to please change the date from 2022 to 2021 and resubmit so it can match the info on the directive. Been calling, emailing since August 2021, no resolution or response to date. Now SARS is going to hold me accountable for late submissions. They refuse to amend the details that they have submitted incorrectly. I am beyond frustrated.
Please request your tax team to action and advise once done. I am tired of this back and forth.
Thank you,
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Allan Gray's replyOfficial
07 Feb 2022, 16:42Dear Prudence K Thank you for raising the unsatisfactory service you have experienced. We understand that trying to submit your tax returns has been a frustrating task. Although the information was correctly submitted, we have raised your technical issue with a specialist and will contact you to provide further updates as we make progress on the matter. I trust that our telephonic conversation has provided you with the reassurance that we are trying our best to help you resolve this technical issue. Yours sincerely Gabriel Smith | Client Relationship Manager
Allan Gray's reply07 Feb 2022, 16:42
Official
Dear Prudence K Thank you for raising the unsatisfactory service you have experienced. We understand that trying to submit your tax returns has been a frustrating task. Although the information was correctly submitted, we have raised your technical issue with a specialist and will contact you to provide further updates as we make progress on the matter. I trust that our telephonic conversation has provided you with the reassurance that we are trying our best to help you resolve this technical issue. Yours sincerely Gabriel Smith | Client Relationship Manager