sK
sam K
1 reviews | Active since Jan 2015
07 Nov 2019, 16:12
Incompetence
I have a couple of unit trusts that I been maintaining with Allan Gray. I changed jobs and have requested to open up a RA and this is where I have received the ridiculously bad experience.
I have spoken to 5 consultants asking them to separate my RA profile from my current profile as I do not with to view both in the same bucket. Numerous times, I have been told it will be done but to-date nothing. The last reference number i have on this issue is ***
If this is not received in the next week, I will be closing my accounts with you.
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Allan Gray's replyOfficial
08 Nov 2019, 15:40Dear sam K Thank you for giving us the opportunity to address your concerns telephonically. We aim to provide a seamless service experience and have built our servicing interfaces to support this by having one investor profile created per client. Please accept our sincere apology for erroneously confirming that your request could be processed. We have addressed this service failure internally and hope to regain your trust. Yours sincerely
Enrico de Nobrega | Client Relationship Manager
Enrico de Nobrega | Client Relationship Manager
Allan Gray's reply08 Nov 2019, 15:40
Official
Dear sam K Thank you for giving us the opportunity to address your concerns telephonically. We aim to provide a seamless service experience and have built our servicing interfaces to support this by having one investor profile created per client. Please accept our sincere apology for erroneously confirming that your request could be processed. We have addressed this service failure internally and hope to regain your trust. Yours sincerely
Enrico de Nobrega | Client Relationship Manager
Enrico de Nobrega | Client Relationship Manager